Customer Quality Specialist

AT&S; Kulim; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading global manufacturer is seeking a Customer Quality Specialist in Kulim, Kedah. The role involves coordinating quality management, resolving customer complaints, and driving cross-functional teams to ensure quality performance. Candidates should have a Bachelor's or Master's in Engineering or related fields, with at least 3–5 years of experience in Quality engineering, preferably in substrate manufacturing. Strong problem-solving and communication skills are a must for this role, which offers opportunities for personal and professional growth in an internationally expanding environment.

Benefits

Personal and professional growth opportunities

Attractive and competitive compensation package

Long-term career perspective in a recognized MNC

Qualifications

• Minimum 3-5 years' experience in Quality engineering, preferably in substrate manufacturing.
• Familiar with quality tools and methodologies (8D, whitepaper, SPC, FMEA, CP MSA etc).
• PCB or electronic industry related experience preferred.

Responsibilities

• Serve as the focal point for customer quality communication and issue resolution at plant level.
• Coordinate and drive cross-functional teams in problem-solving for customer complaints.
• Ensure timely and accurate submission of customer-required reports.

Skills

Problem-solving

Analytical skills

Communication skills

Teamwork

Quality tools proficiency

Education

Bachelor's or Master's degree in Engineering or Sciences

Tools

8D

FMEA

SPC

Job description

Be part of our team!

AT&S is a leading global manufacturer of high‑end IC substrates and printed circuit boards. AT&S industrializes leading‑edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high‑performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.

To enhance our successful Quality Team in AT&S Malaysia in Kulim Hi-Tech Park, Kedah, we are looking for a passionate

Customer Quality Specialist

Your Responsibilities

• Serve as the focal point for customer quality communicate and issue resolution at plant level.
• Coordinate and drive cross‑functional teams in problem‑solving (8D, RCCA) for customer complaints, deviations and returns.
• Ensure timely and accurate submission of customer‑required reports (8D, monthly report etc)
• Manage customer audits, visits and quality reviews in coordination with relevant department.
• Monitor customer quality performance metric (DPPM, claims etc) and drive improvement actions
• Ensure immediate clarification of all quality related issues arising by customer.
• Investigate quality issues immediately at customer site, and inform responsible quality engineer about details
• Co‑operate with manufacture engineer, sales and key account manager to decide about containment, corrective actions and continuous improvement actions (QIP and key projects)
• Coordinate to review customer spec review with related departments, feedback to customer for any queries from internal teams. Feedback review status to quality management and implementation status to customer.
• Coordinate to review OOS material disposition internally and with customer (LRD)
• Other Job assignment from superior

Your Profile

• Possess bachelor degree/master degree in engineering or Sciences field or equivalent
• Minimum 3 -5 years’ experience in Quality engineering preferably in substrate manufacturing
• Familiar with quality tools and methodologies (8D, whitepaper, SPC, FMEA, CP MSA etc)
• Experience in handling customer complaints, customer‑specific requirements and audits
• Min. 5 years working experience and min. 3 years with QA experience
• PCB or electronic industry related experience preferred (Substrate industry related experience will be of advantage)
• Strong problem‑solving and analytical skill
• Strong communication and presentation ability skills
• Cross‑functional teamwork and coordination skill.
• High sense of ownership, urgency and customer focus
• Good stress management skills
• Strong Quality mindset and ability to represent the company to customers
• Fluent in English is a must or other language (Chinese, Malay)
• Ability to work under pressure

Our Offer

• Personal and professional growth opportunities in a Greenfield Project of a recognized MNC
• A chance to actively contribute to AT&S´ success and to create value
• A secure position with long‑term career perspective in an internationally expanding environment
• Attractive and competitive compensation package

Ready for a new challenge to advance your career? It´s just a click to apply online. We look forward to your application and your detailed resume. Your AT&S Team!

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. Our compensation packages are competitive and take individual qualifications and experience into consideration.