Customer Quality Manager [Industrial Machinery]

Randstad Malaysia; Selangor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading player in the Industrial Machinery sector in Selangor is seeking a Customer Quality Manager. The role focuses on maintaining customer satisfaction through quality management by addressing complaints and ensuring product quality meets customer expectations. Candidates should have a Bachelor's degree in Engineering and a minimum of 5 years in quality assurance, including 3 years in customer-facing roles. Proficiency in Mandarin is essential.

Qualifications

• Minimum of 5 years of experience in quality assurance, with at least 3 years in a customer-facing quality role.
• Proficiency in Mandarin to serve Mandarin-speaking clients.

Responsibilities

• Serve as the main point of contact for customer-related quality issues.
• Lead the investigation and resolution of customer complaints.
• Regularly communicate product quality performance to customers.

Skills

Customer Liaison

Complaint Management

Quality Performance Reporting

Supplier Quality

Education

Bachelor's degree in Engineering or a related technical field

Job description

We are currently looking for a Customer Quality Manager for a leading player in the Industrial Machinery Manufacturing Industry for their expansion. This company has a legacy of more than 50 years in Malaysia. This position requires your urgent attention.

• Based in Selangor
• Expansion role
• Managing 50 hc

the role

The Customer Quality Manager is the primary liaison between the company's quality department and its customers. This role is crucial for ensuring customer satisfaction by managing product quality, addressing complaints, and communicating quality performance.

• Key Responsibilities:
  Customer Liaison: Serve as the main point of contact for all customer-related quality issues, acting as the voice of the customer within the organization.
  Complaint Management: Lead the investigation and resolution of customer complaints and quality-related returns. Drive 8D reports or other formal corrective action processes.
  Quality Performance Reporting: Regularly communicate product quality performance, including key metrics and improvement plans, to both customers and internal senior management.
  Supplier Quality: Collaborate with procurement and supplier quality teams to resolve issues with incoming materials that impact product quality or customer satisfaction.
  Audits & Compliance: Support customer-led quality audits and ensure that all products meet customer-specific quality requirements and certifications (e.g., IATF 16949).

the experience

• Bachelor's degree in Engineering or a related technical field.

• Minimum of 5 years of experience in quality assurance, with at least 3 years in a customer-facing quality role.

• Proficiency in Mandarin as this role requires to to serve a lot of Mandarin-speaking clients.