Customer Quality Engineer

VAT Group AG; Kampung Sekolah Simpang Ampat; On-site; MYR 55,000 - 75,000; Full time

Job summary

A leading technology firm in Penang, Malaysia is seeking a motivated Quality Engineer to enhance quality management and problem-solving skills. The role involves collaborating with cross-functional teams, managing product quality, and interfacing with customers. Candidates should have a Bachelor's degree in Mechanical Engineering or related fields, with strong communication and analytical skills. This position offers significant career development opportunities within a diverse and inclusive work environment.

Qualifications

• Bachelor's degree in Mechanical Engineering, Electronic & Electrical Engineering or any other science/engineering related field.
• Additional degree in quality engineering or successful track record in a quality engineer position is advantageous.
• Profound experience of the quality process of high-tech components in a highly consolidated market environment.

Responsibilities

• Identifies and analyses issues, defects and other problems, recommending solutions.
• Interfacing with customers on quality-related topics.
• Driving Product and Quality performance improvement.

Skills

Strong communication skills

Presentation skills

Analytical and problem-solving skills

Education

Bachelor's degree in Mechanical Engineering or related field

Additional degree in quality engineering

Job description

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years.

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

We are looking for a Quality Engineer who is highly motivated and eager to further develop their quality management and problem‑solving skills. In this position, you will work closely with a cross‑functional team to support job role needs such as managing product quality plan and customer complaints.

The ideal candidate should demonstrate the following behavioural skills:

• Strong communication skills


• Presentation skills


• Analytical and problem‑solving skills

Your responsibilities include, but are not limited to:

• Identifies and analyses issues, defects and other problems, particularly when problems recur in multiple products, recommends and facilitates solutions to prevent recurrences of these issues.


• Interfacing with customer on quality related topics


• Be the Customer Representative ensuring full compliance to Copy Exact requirements


• Driving Product and Quality performance improvement


• Leading customer audits and customer quality performance reporting


• Maintaining high standard of 8D reports


• Ensures out of control situations are managed effectively through a well‑defined Out of Control Action Plans (OCAP), e.g. timely and effective containment actions


• High code‑of conduct, professional and reliable towards customer satisfaction creation


• Adopt and cultivates VAT Passions: Integrity, Teamwork, Customer Centricity and Innovation


• Engages the team with the end in mind of making VAT a Great Place To Work


• Drive and work with VAT internal stakeholders to achieve or surpass the key performance indicators


• Develop Quality Improvement Strategies and Targets that support well the company goals


• Cultivates Preventive Mindset and Risk‑Based Thinking approach


• Driving the team in meeting customer and product quality expectations and requirement including Scorecard Improvements and Escalation Management

Minimum Qualification

• Bachelor's degree in Mechanical Engineering, Electronic & Electrical Engineering or any other science/engineering related field


• Additional degree in quality engineering or successful track record in a quality engineer position is advantageous


• Profound experience of the quality process (mechanisms) of high‑tech components in a highly consolidated market environment on a global scale

VAT is an equal opportunity employer. We see ourselves as a responsible and far‑sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified applications that contribute to innovation, improve customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair‑ON‑Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.