Customer Quality Engineer

Bromma; Ipoh; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading crane spreader manufacturer in Malaysia seeks a Customer Quality Engineer to enhance customer satisfaction by ensuring product quality meets specifications. The role focuses on leading problem-solving efforts for quality issues, managing customer inquiries, and driving continuous improvement in quality processes. Candidates should hold a relevant degree and have over five years of experience in quality or engineering roles. Strong communication and analytical skills are vital for success in this position.

Benefits

Meaningful development opportunities

Flexible working conditions

Gender-neutral pay

Collaborative culture

Qualifications

• 5+ years of experience in a technical or quality role in a manufacturing environment.
• Proficiency in quality tools like 8D, FMEA, and PPAP required.
• Strong analytical, decision-making, and customer-centric mindset essential.

Responsibilities

• Serve as main contact for customer quality issues and complaints.
• Lead problem-solving teams using methodologies like 8D and Six Sigma.
• Manage Quality Service Requests with effective corrective actions.

Skills

Root-cause analysis

Problem-solving

Communication skills

Statistical analysis

Education

BS/BA in Engineering or Science

Tools

Minitab

SPC

Job description

BROMMA is a division of Kalmar, operating under its own brand. BROMMA has been the leading manufacturer of crane spreaders ever since its formation in the 1960s. Today we have, by far, the highest market share of the world’s spreader suppliers. Today, our spreaders are currently in use in 99 of the top-100 ports worldwide.

BROMMA sales and service network has a wide-reaching footprint. We are present with own sales offices on all continents, and with an extensive network of agents, we are able to support customers in every country in the world.

More information about BROMMA can be found on www.bromma.com

Join us and take your career to the next level

As a Customer Quality Engineer, you’ll be responsible to promote customer satisfaction by ensuring that product quality consistently meets customer requirements and by communicating effectively with customers. This involves serving as the main point of contact for customer quality complaints, inquiries, and issues. The role requires leading problem‑solving efforts using standard methodologies like 8D, 5 Whys, or Six Sigma to investigate and resolve customer issues. Furthermore, the CQE drives internal processes to meet customer‑specific quality requirements and industry standards. Ultimately, the position is crucial for leading problem‑solving, driving continuous improvement, and ensuring a positive customer quality experience.

What Are Your Key Responsibilities

• Customer Quality Management and Communication: Serve as the main point of contact for customer quality issues, ensuring product quality meets requirements, and communicating complaint status, investigation findings, and corrective actions in a timely manner.
• Root Cause Analysis and Problem‑Solving: Lead cross‑functional teams using standard problem‑solving methodologies (e.g., 8D, 5 Whys, Six Sigma, DMAIC) to investigate and resolve customer issues and complaints.
• Corrective Action and Reporting: Manage Customer Quality Service Requests (QSR) to ensure every customer QSR is followed through with effective Corrective and Preventive Action (CAPA), and prepare customer‑required quality reports and trend analysis for management and customers.
• Continuous Improvement and Compliance: Drive continuous improvement in the end‑to‑end product lifecycle process, and drive internal processes to meet customer‑specific quality requirements and relevant industry standards.
• Auditing and Facilitation: Lead and facilitate audits, support product and process audits at manufacturing facilities, and chair Quality or Tier meetings to update on customer quality trends.
• Stop‑Ship Authority: Possess the authority and responsibility to stop shipments of non‑conforming products to prevent defects from reaching the customer.

What We Offer You

• Rewards that truly count: We offer meaningful development opportunities through varied assignments, fair and gender‑neutral pay, and flexible working conditions — all within a culture that values your growth and celebrates success.
• Safety that moves us forward: Build your career with a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard.
• Purpose that drives change: You’ll contribute to solutions that transform global trade, creating environmental and operational innovations. You’ll be in the driver’s seat of ideas, developing digital technologies that set industry standards and position us as the forerunner.
• People who move together: You’ll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability.

Become part of our global network. We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the spreaders industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference—and have fun while doing it.

What You Bring To The Role

• Education: A BS/BA in Engineering / Science, or a similar technical field of study, or equivalent practical experience is required.
• Experience: Must have 5 years and above as an engineer in a technical or quality role. Experience in a manufacturing environment is often preferred.
• Technical Skills: Proficiency with quality tools and methodologies like 8D, FMEA, PPAP, and SPC. A strong background in root‑cause analysis and problem‑solving techniques is essential.
• Soft Skills: Excellent verbal and written communication skills for effective customer interaction and internal collaboration. Must possess strong analytical, problem‑solving, and decision‑making abilities.
• Competencies: Must have a customer‑centric mindset with a dedication to ensuring satisfaction. Other key competencies include project handling, the ability to follow timelines, and statistically analysis skills like Minitab or JMP.

Ready to elevate your career? Apply today!

If you are excited about this opportunity, click Apply and submit your application and CV.

Bromma is part of Kalmar.

About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company’s sales totalled approximately EUR 1.7 billion.

www.kalmarglobal.com