Customer Program Management Specialist

Celestica; Johor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global manufacturing company is seeking a Customer Account Manager to manage customer programs, ensure timely product deliveries, and coordinate communication between teams. Candidates should possess a Bachelor's degree, relevant experience, and strong negotiation skills. The role is based in Senai, Johor.

Qualifications

• Five to eight years of relevant experience.
• Ability to manage multiple projects under tight deadlines.
• Strong communication skills with various customers.

Responsibilities

• Act as the primary interface for managing customer programs.
• Ensure product deliveries and project schedules are met.
• Coordinate program tracking meetings with the customer.
• Resolve customer issues and complaints.
• Provide performance reporting for Operations Reviews.

Skills

Manufacturing process knowledge

Customer negotiation skills

Problem resolution skills

Presentation skills

Database management skills

Interpersonal skills

Leadership skills

Education

Bachelor's degree in related field

Equivalent combination of education and experience

Job description

Detailed Description

Performs tasks such as, but not limited to, the following:

• To act as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
• Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
• Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Receives and resolves customer issues and complaints.
• Monitors the impact on inventory of order changes.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Knowledge/Skills/Competencies

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials) .
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
• Five to Eight years of relevant experience
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Applicants should be willing to work in Senai, Johor.