Customer Program Management Analyst - Drive On-Time Delivery

Celestica Inc.; Kulim; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading global manufacturing company in Malaysia is seeking a Customer Program Management Analyst to act as a liaison between teams and customers. This role involves monitoring customer orders, resolving issues affecting delivery, and preparing performance reports. Ideal candidates will have a Bachelor's degree and 2-4 years of relevant experience in a similar position. Skills in customer interaction, negotiation, and problem-solving are essential. This position is office-based and requires strong analytical capabilities.

Qualifications

• Two to four years of relevant experience required.
• Strong ability to communicate effectively with internal and external customers.
• Ability to manage multiple detailed projects under tight deadlines.

Responsibilities

• Participate as a member of a customer focus team.
• Work with internal and external customers to resolve delivery issues.
• Analyze and distribute reports on order status and delivery metrics.

Skills

Excellent customer contact skills

Negotiation skills

Problem resolution skills

Database management skills

Computer skills (Excel, Access, Word, PowerPoint)

Education

Bachelor's degree in related field

Tools

Access

Excel

Word

PowerPoint

Job description

A leading global manufacturing company in Malaysia is seeking a Customer Program Management Analyst to act as a liaison between teams and customers. This role involves monitoring customer orders, resolving issues affecting delivery, and preparing performance reports. Ideal candidates will have a Bachelor's degree and 2-4 years of relevant experience in a similar position. Skills in customer interaction, negotiation, and problem-solving are essential. This position is office-based and requires strong analytical capabilities.