Customer Happiness Advocate for Growth

Next Energy Sdn. Bhd.; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading energy solutions company in Malaysia seeks a dynamic Customer Happiness Executive to ensure exceptional customer experiences. This role is pivotal in engaging with customers through various channels, handling inquiries, and advocating for client happiness. Ideal candidates will have strong communication skills and a passion for problem-solving. Fresh graduates are encouraged to apply. The company offers a competitive salary, career growth opportunities, and a positive work environment.

Benefits

Competitive salary and benefits package

Opportunities for career growth and development

A positive and inclusive work environment

Qualifications

• Minimum of 2 years experience in customer service or client support.
• Comfortable working with technology and digital communication platforms.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Act as the primary point of contact for customer inquiries.
• Gather and analyze customer feedback to identify trends.
• Collaborate with teams to resolve complex issues and enhance customer experience.

Skills

Customer service experience

Communication skills

Problem-solving skills

CRM software usage

Analytical skills

Education

Bachelor's degree in Business or Communications

Tools

CRM software

Job description

A leading energy solutions company in Malaysia seeks a dynamic Customer Happiness Executive to ensure exceptional customer experiences. This role is pivotal in engaging with customers through various channels, handling inquiries, and advocating for client happiness. Ideal candidates will have strong communication skills and a passion for problem-solving. Fresh graduates are encouraged to apply. The company offers a competitive salary, career growth opportunities, and a positive work environment.