Customer Fleet Manager

Siemens Energy; Selangor; Hybrid; MYR 120,000 - 160,000; Full time

Job summary

A global energy company is seeking a Customer Fleet Manager to build partnerships with key customers in Malaysia, ensuring optimum performance of Gas Turbines, as well as addressing their needs through proactive assistance. This role demands over 10 years of experience in sales and a strong background in project management. Ideal candidates will have exceptional communication skills and a Bachelor's degree in Engineering or Business.

Benefits

Flexible and hybrid working arrangement

Outstanding opportunity for personal development

Coaching and mentorship from experienced sales peers

Qualifications

• 10+ years of experience with sales, marketing, or business development.
• Excellent written and verbal communication skills.
• Strong background in optimization and project improvement.

Responsibilities

• Monitor Key Customer’s satisfaction and Gas Turbine Performance.
• Recognize potential risks early and escalate to Head of CTS.
• Provide reports and feedback to project team members.

Skills

Sales / marketing / commercialization experience

Risk management

Project management

Customer focus

Analytical skills

Education

Bachelor’s in Engineering or Business administration

Master’s level education in energy systems

Tools

Sales Force

Project Management tools

Job description

A Snapshot of Your Day

The Customer Fleet Management (CFM) team is a vital part of the CTS organization, responsible for building long-term partnerships with key customers to support GS's growth. The CFM team will focus on key O&G customers and prioritize their needs to ensure their SV fleet is 100% available and reliable – two KPI’s our customers value the most. The role will work closely with customers to transparent reporting, reduce product issues, and identify service opportunities. It will also collaborate with sales and engineering teams to adjust customer systems for optimal performance. It will escape risks for quick resolution and support CTS teams with both reactive and proactive assistance.

How You’ll Make An Impact

THE SE GS D GSO CTS CFM team is looking for a Customer Fleet Manager for our Asia Pacific customers. An experienced, enthusiastic, collaborative professional would make the perfect fit for our team.

• Drives and monitors Key Customer’s satisfaction and Gas Turbine (as well as compressors and steam turbines) Performance via Reliability & Availability KPIs.
• Establishes him/herself as the point of contact for escalation; Provides early recognition of potential risks with major business impact (Previous service KAM responsibility)
• When necessary, escalates identified risks in time to Head of CTS to ensure appropriate and timely resolution.
• Understand fleet reliability (strength and weakness) from the competition installed base.
• Advise product management teams in Distributed on how to improve reliability/availability of products based on customer interactions.
• Advise LTP MK&S on reliability/availability value proposition for New Unit opportunities and existing service fleet.
• Propose development of new CTS offerings based on customer needs to improve reliability/availability
• Presents Reliability & Availability KPIs to Key Customers and Siemens Energy management on regular basis.

What You Bring

• 10+ years of experience with sales / marketing / commercialization / business development
• Bachelor’s in Engineering, Business administration or associated fields
• Master’s level education in energy systems or associated fields are preferred
• Proficiency with Sales Force and Project Management tools and methodologies
• Experience with risk management, resources management, project timeline management
• Strong background in optimization, automation, and improvement projects
• Must be customer focused and be able to demonstrate leadership, problem solving / decision making in a high‑pressure environment.
• Appreciation of Siemens international Customer base, their respective cultural diversity, and an ability to communicate in more than one language would be a distinct advantage.
• Be analytical. Open &Inclusive. Pragmatic. Big-picture thinker.
• Excellent written and verbal communication skills are essential demonstrating the ability to communicate at all levels of the organization, along with commercial appreciation.
• Initiative and be a flexible self‑starter, working with minimal direction.
• Ability to analyze information and provide reports and feedback to project team members and management.
• Able to present information in a clear manner to the project team and management.
• A good understanding of the O&G Services business in the Distributed Generation market, including but not limited to: customers, regional set-up, strategy, business processes, especially as these businesses/customers/markets/processes relate to digitalization.
• Willing to travel 25-30% of the time.

About The Team

Our Gas Services division offers Low‑emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150‑year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Outstanding opportunity for personal development working in an organization covering multiple facets of the energy industry and energy transition.
• Develop technical sales skills that provides SE management exposure to your successes and accomplishments
• Exposure to obtain coaching and mentorship from experience sales peers leading to an open feedback culture
• Provide flexible and hybrid working arrangement!
• Readily available learning platform to support your learning growth!

Jobs & Careers: https://jobs.siemens-energy.com/jobs