Customer Experience Specialist (Remote in Malaysia)

qlub; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A tech-driven dining solutions company is seeking a Customer Experience Specialist to respond to customer queries and support merchants on its platform. The ideal candidate has excellent English communication skills, some customer support experience, and is able to work flexible hours. Chinese speaking is required for liaising with Chinese-speaking associates. This remote role is based in Malaysia and offers a dynamic work environment.

Benefits

Exciting, fast-paced environment

Opportunities for professional growth

Dynamic team culture

Qualifications

• 1-2 years of experience in customer support; fresh graduates welcome to apply.
• Strong problem-solving skills and attention to detail.
• Availability to work flexible hours, including weekends.

Responsibilities

• Respond to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter.
• Support management with strategic insights based on customer feedback.

Skills

Excellent English communication skills

Problem-solving skills

Customer-focused

Ability to multitask

Education

1-2 years of experience in customer support or fresh graduates

Job description

Customer Experience Specialist - Chinese Speaking (Remote in Malaysia)

Why qlub?

Qlub is revolutionizing the dining experience with ultra‑fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From Pay‑at‑Table QR payments and Digital Menus to Order‑and‑Pay tech, Payment Links, and SoftPOS terminals, Qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier! We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital‑first world.

With a total fundraised of $72M from top‑tier global investors and partnerships with thousands of eateries worldwide, Qlub is leading the charge in digital payment transformation for the F&B industry.

This is more than a job—it’s a mission to transform how restaurants and guests interact, and we’re building high‑performing, diverse teams to power that growth.

The Role

We’re seeking a dynamic and experienced Customer Experience Specialist to join our fast‑growing team across Asia. You will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on Qlub’s platform and services.

What You’ll Be Driving

• Respond to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on‑ground feedback, reports & industry trends.

What You Bring

• 1‑2 years of experience in customer support; fresh graduates welcome to apply.
• Excellent English communication skills, both written and verbal.
• Ability to multitask and prioritize in a fast‑paced environment.
• Strong problem‑solving skills and attention to detail.
• Customer‑focused with a positive attitude.
• Availability to work flexible hours, including weekends.
• Chinese speaking is required to liaise with Chinese‑speaking associates.
• Eligible to work in Malaysia.

What We Offer

• Be part of an exciting, fast‑paced environment where you can grow the business from an early‑stage start‑up into a global organization.
• Drive growth and tailoring of fast‑evolving new products and features.
• Work with highly motivated people, enthusiastic about improving the customer experience at table‑service restaurants.

Sounds like you? Are you excited by this opportunity? If so, Apply now.