Customer Experience Specialist – Multichannel Support

RPG Commerce; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading omni-channel company in Selangor is looking for a Customer Experience Executive. This role involves providing premium support across various channels and resolving customer inquiries effectively. Candidates should possess a diploma or degree and have strong communication skills in English and Bahasa Malaysia. A background in contact center operations is advantageous. The position requires patience, attention to detail, and the ability to work independently in a dynamic environment.

Qualifications

• Excellent communication skills in English and Bahasa Malaysia.
• Ability to work independently in a fast-paced environment.
• Experience in multi-channel contact center operations is a plus.

Responsibilities

• Handle inbound customer contacts regarding enquiries and complaints.
• Exceed customer expectations in service delivery.
• Take ownership of customer inquiries and ensure resolution.
• Coordinate service recovery efforts to ensure customer satisfaction.

Skills

Customer service excellence

Verbal and written communication in English

Patience and professionalism

Critical thinking

Attention to detail

Education

Diploma or Degree in any field

Job description

A leading omni-channel company in Selangor is looking for a Customer Experience Executive. This role involves providing premium support across various channels and resolving customer inquiries effectively. Candidates should possess a diploma or degree and have strong communication skills in English and Bahasa Malaysia. A background in contact center operations is advantageous. The position requires patience, attention to detail, and the ability to work independently in a dynamic environment.