Customer Experience Specialist – Multi-Channel Support

ManpowerGroup; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading outsourcing provider in Malaysia is seeking a Customer Service Executive to be the first point of contact for customers. The role involves providing support via phone, email, and other channels, ensuring timely follow-ups and maintaining high customer satisfaction. The ideal candidate will possess strong communication skills, experience in customer service, and a courteous, customer-focused attitude. Join a team that values professionalism and efficiency, contributing to an exceptional customer experience.

Qualifications

• Strong communication skills with the ability to handle customer inquiries across multiple channels.
• Experience in customer service, technical support, or related fields preferred.
• Willingness to learn product knowledge, policies, and procedures.

Responsibilities

• Provide first-level support for corporate and consumer products via inbound and outbound calls.
• Handle inquiries, resolve issues, and ensure a seamless customer experience.
• Ensure timely follow-ups and maintain a high level of customer satisfaction.

Skills

Strong communication skills

Customer service experience

Familiarity with CRM systems

Problem-solving skills

Multitasking ability

Job description

A leading outsourcing provider in Malaysia is seeking a Customer Service Executive to be the first point of contact for customers. The role involves providing support via phone, email, and other channels, ensuring timely follow-ups and maintaining high customer satisfaction. The ideal candidate will possess strong communication skills, experience in customer service, and a courteous, customer-focused attitude. Join a team that values professionalism and efficiency, contributing to an exceptional customer experience.