Customer Experience Specialist - Cantonese Speaking (Remote in Malaysia)

QEW Group; Putrajaya; Remote; MYR 100,000 - 150,000; Full time

Job summary

A fintech company is seeking a Customer Experience Specialist who speaks Cantonese for a remote role in Malaysia. Responsibilities include responding to customer inquiries and troubleshooting issues effectively. The ideal candidate will have 1-2 years of customer support experience, be fluent in English and Chinese, and possess strong problem-solving capabilities. This position requires availability for flexible hours, including weekends.

Qualifications

• 1 - 2 years of experience in customer support, ideally in a call center or fintech.
• Availability to work flexible hours, including weekends.
• Based in Malaysia and eligible to work in Malaysia.

Responsibilities

• Respond to customer queries in a timely manner via phone, email, or chat.
• Identify and troubleshoot issues encountered by customers.
• Capture and report product issues or discussions from customers.
• Support the Operations team in resolving technical issues.

Skills

Fluent in English

Fluent in Chinese

Strong problem-solving skills

Customer-focused

Ability to multitask

Tools

Excel

Google Sheets

HubSpot

Tableau

Job description

Customer Experience Specialist - Cantonese Speaking (Remote in Malaysia)

As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.

Key Responsibilities

• Responsible for responding to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements

• 1 - 2 years of experience in customer support (with call centre or fintech experience is highly preferred)
• Fluent in English and Chinese to liaise with international clients and associates. (Cantonese is speaking is a plus.)
• Familiar in using Excel and Google Sheet. Basic exposure to HubSpot and Tableau is an advantage.
• Ability to multitask and prioritize in a fast‑paced environment.
• Strong problem‑solving skills and attention to detail.
• Customer‑focused with a positive attitude.
• Availability to work flexible hours, including weekends.
• Based in Malaysia and eligible to work in Malaysia