Customer Experience Specialist (6-Month Contract)

Feruni Ceramiche Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading home decor firm in Petaling Jaya is seeking a Customer Service Executive for a 6-month contract. In this role, you will be the point of contact for customer inquiries and will solve issues effectively. Candidates should have at least 2 years of customer service experience and be fluent in English, Bahasa Malaysia, and Mandarin. Strong communication skills and a friendly attitude are essential. This position offers comprehensive medical coverage and various wellness perks.

Benefits

Comprehensive Medical Coverage

Work essentials covered

Wellness & Lifestyle Perks

Free Parking

Qualifications

• At least 2 years of customer service experience is required.
• Good command of English, Bahasa Malaysia, and Mandarin is essential.
• Strong computer skills, especially in Microsoft Excel.

Responsibilities

• Handle customer enquiries through phone and email professionally.
• Resolve customer issues and complaints effectively.
• Manage service requests promptly to meet timelines.

Skills

Customer service experience

Communication skills

Microsoft Excel

English

Bahasa Malaysia

Mandarin

Education

Degree or diploma in any related field

Tools

Microsoft D365

SAP

Job description

A leading home decor firm in Petaling Jaya is seeking a Customer Service Executive for a 6-month contract. In this role, you will be the point of contact for customer inquiries and will solve issues effectively. Candidates should have at least 2 years of customer service experience and be fluent in English, Bahasa Malaysia, and Mandarin. Strong communication skills and a friendly attitude are essential. This position offers comprehensive medical coverage and various wellness perks.