Customer Experience Specialist

Maukerja Malaysia; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A customer-focused company in Kuala Lumpur is seeking a Customer Success professional with at least 2 years of experience catering to B2B clients. The successful candidate will manage client inquiries, maintain accurate records, and ensure superb customer service from onboarding through ongoing support. Excellent communication skills in English and Bahasa Malaysia are essential. The role offers various benefits including healthcare allowances, attendance bonuses, and a casual work environment.

Benefits

Casual attire

Nearby public transport

Commission incentives

Annual leave

Dental allowance

Optical allowance

Life insurance

Attendance bonus

Medical Benefits

Qualifications

• At least 2+ years of experience in Customer Success role or equivalent handling B2B customers.
• Empathetic and patient with a client-first mindset.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Respond promptly to client inquiries via phone, email, or chat.
• Update and maintain accurate client profiles.
• Investigate and resolve client complaints efficiently.
• Provide end-to-end assistance to clients.
• Demonstrate and explain system features to clients.
• Collaborate with sales teams to resolve complex issues.
• Document all client interactions for future reference.
• Proactively engage with clients to meet their needs.

Skills

Good command in written & spoken English

Good command in Bahasa Malaysia

Excellent communication skills

Presentation skills

Logical thinking

Basic troubleshooting skills

Attention to detail

Multitasking ability

Education

Diploma in any profession

Job description

Requirements

• Good command in written & spoken English & Bahasa Malaysia.
• Candidate must possess at least Diploma in any profession.
• At least 2+ years of experience in Customer Success role or equivalent handling B2B customers.
• Excellent communication and presentation skills.
• Good logical thinking, able to quickly understand customer problems and respond to clients.
• Basic troubleshooting skills to assist with system-related queries.
• Detail-oriented with a focus on maintaining accurate client records.
• Empathetic and patient, with a client-first mindset for handling complaints.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Respond promptly to client inquiries via phone, email, or chat to ensure timely resolutions.
• Update and maintain accurate client profiles in the our systems
• Investigate and resolve client complaints with empathy and efficiency.
• Provide end-to-end assistance to clients, from onboarding to ongoing support.
• Demonstrate and explain system features or tools to clients for enhanced experience.
• Collaborate with sales or technical teams to elevate and resolve complex issues.
• Document all client interactions, issues, and solutions for future reference.
• Proactively engage with clients to ensure their needs are met and identify improvement opportunities.

Benefits

• Casual attire
• Hot desk environment
• Nearby LRT (KLCC), MRT (Conlay & Bukit Bintang) & Monorail (Raja Chulan)
• Statutory deductions
• Commission incentives
• Annual leave
• Dental allowance
• Optical allowance
• Panel clinic
• Life insurance
• Attendance bonus
• Learning incentive
• Medical Benefits
• EPF SOCSO