Customer Experience & Solutions Specialist

Excard Corporation Sdn Bhd; Alor Merah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading corporation in Malaysia is seeking a Customer Relationship Management Executive to engage customers through various outreach activities and manage inquiries. Responsibilities include handling complaints, analyzing customer issues, and supporting after-sales activities. Applicants should have strong communication skills and problem-solving abilities. Both experienced candidates and fresh graduates are encouraged to apply. This role offers a dynamic environment for enhancing customer satisfaction and operational efficiency.

Qualifications

• Excellent communication and customer engagement skills.
• Strong coordination ability and attention to detail.
• Analytical mindset to interpret customer interactions and prepare reports.
• Ability to work closely with different teams and manage multiple tasks.
• Candidates with 2-5 years' experience are preferred; however, fresh graduates are welcome.

Responsibilities

• Engage customers through cold calling, telemarketing, follow-ups, and customer outreach activities.
• Provide professional handling of customer inquiries, complaints, and feedback.
• Analyze customer issues and propose logical and creative solutions.
• Support after-sales activities including troubleshooting customer issues.
• Maintain accurate and up-to-date customer records and activity tracking.

Skills

Excellent communication skills

Customer engagement skills

Strong coordination ability

Analytical mindset

Problem-solving ability

Job description

A leading corporation in Malaysia is seeking a Customer Relationship Management Executive to engage customers through various outreach activities and manage inquiries. Responsibilities include handling complaints, analyzing customer issues, and supporting after-sales activities. Applicants should have strong communication skills and problem-solving abilities. Both experienced candidates and fresh graduates are encouraged to apply. This role offers a dynamic environment for enhancing customer satisfaction and operational efficiency.