Customer Experience & Sales Support Associate

WIRAWANG Sdn Bhd; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company in Shah Alam is seeking a suitable candidate for a sales support role. The candidate will actively promote products, onboard customers onto loyalty programs, and manage customer inquiries efficiently. This position requires proficiency in Bahasa Malaysia and English, with a minimum education level of SPM. The role also involves ensuring compliance with health and safety regulations and managing marketing materials. Attractive benefits like training and overtime pay are included.

Benefits

Training Provided

Overtime Pay

EPF

SOCSO

EIS

Leave

Allowance based on case

Qualifications

• Punctual, honest, and tidy attire.
• Positive learning attitude.
• Able to communicate in Mandarin is a plus.

Responsibilities

• Promote products and educate customers on promotions.
• Onboard customers onto loyalty programs.
• Handle transactions efficiently at POS terminals.
• Resolve 1st level technical issues.
• Assist customers with inquiries and complaints.
• Manage marketing materials and stock levels.
• Ensure compliance with health and safety regulations.

Skills

Bahasa Malaysia proficiency

English language skills

Customer service skills

Education

SPM or equivalent

Job description

A leading retail company in Shah Alam is seeking a suitable candidate for a sales support role. The candidate will actively promote products, onboard customers onto loyalty programs, and manage customer inquiries efficiently. This position requires proficiency in Bahasa Malaysia and English, with a minimum education level of SPM. The role also involves ensuring compliance with health and safety regulations and managing marketing materials. Attractive benefits like training and overtime pay are included.