Customer Experience & Relations Lead

Sri Utama One Auto Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An automotive service company in Kuala Lumpur is seeking a friendly and proactive Customer Relations Executive to ensure excellent customer experience from inquiry through to after-sales support. Ideal candidates should possess a diploma and have strong communication skills in English and Bahasa Melayu. Responsibilities include coordinating customer appointments, addressing concerns, and maintaining a customer database. This role emphasizes customer service orientation and effective internal liaison with sales and service teams.

Qualifications

• Diploma in any field is required.
• Excellent communication and telephony skills are a must.
• Proficient in English and Bahasa Melayu, capable of local dialects.

Responsibilities

• Conduct service reminders to customers via SMS and calls.
• Coordinate and record customer appointment bookings.
• Handle customer concerns and report feedback to management.
• Liaise with internal staff for response to service level agreements.
• Maintain and update customer database.

Skills

Telephony skills

Communication skills

Interpersonal skills

Language proficiency in English

Customer service orientation

Competence in Microsoft Office

Education

Diploma in any field

Job description

An automotive service company in Kuala Lumpur is seeking a friendly and proactive Customer Relations Executive to ensure excellent customer experience from inquiry through to after-sales support. Ideal candidates should possess a diploma and have strong communication skills in English and Bahasa Melayu. Responsibilities include coordinating customer appointments, addressing concerns, and maintaining a customer database. This role emphasizes customer service orientation and effective internal liaison with sales and service teams.