Customer Experience & Operations Specialist

Assetlink Corporation Limited; Kuala Lumpur; On-site; MYR 54,000 - 89,000; Full time

Job summary

Assetlink Corporation Limited is seeking a Customer Service & Operations Support Specialist to provide professional customer assistance across live chat, phone, email, and ticketing systems. You will identify customer needs, investigate issues, and deliver solutions within established procedures.

The role emphasizes first-contact resolution, accurate escalation, and adherence to SOPs while supporting rotating shifts, including weekends and overnight hours, in a fintech-friendly environment.

Qualifications

• Diploma or Bachelor’s degree in any field.
• 1+ year customer service or operations experience preferred.
• Strong communication, empathy, problem-solving and multitasking.
• Fluent English and Mandarin; additional languages a plus.

Responsibilities

• Provide timely customer support via live chat, phone, email, and ticketing.
• Identify needs, resolve issues, and escalate when necessary.
• Ensure compliance with SOPs, policies and SLAs.
• Assist with operational requests and risk/compliance awareness.
• Rotate shifts including weekends and overnight.

Skills

Communication skills

Empathy

Problem-solving

Time management

Multitasking

Education

Diploma or Bachelor’s degree

Job description

Assetlink Corporation Limited is seeking a Customer Service & Operations Support Specialist to provide professional customer assistance across live chat, phone, email, and ticketing systems. You will identify customer needs, investigate issues, and deliver solutions within established procedures.

The role emphasizes first-contact resolution, accurate escalation, and adherence to SOPs while supporting rotating shifts, including weekends and overnight hours, in a fintech-friendly environment.