Customer Experience Manager: Team Lead & Process Optimizer

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading customer service solutions provider in Kuala Lumpur seeks a Customer Service Manager to oversee and lead the customer service team. This role focuses on enhancing customer satisfaction, managing team performance, and optimizing service processes. Ideal candidates should have proven management experience and strong leadership capabilities. The position offers an opportunity to contribute significantly to the organization's success through excellent customer service.

Qualifications

• Proven experience in customer service management.
• Strong leadership and team management skills.
• Ability to analyze performance metrics and implement improvements.

Responsibilities

• Oversee and lead the customer service team.
• Handle escalated customer inquiries and complaints.
• Analyze customer service processes for improvement.

Job description

A leading customer service solutions provider in Kuala Lumpur seeks a Customer Service Manager to oversee and lead the customer service team. This role focuses on enhancing customer satisfaction, managing team performance, and optimizing service processes. Ideal candidates should have proven management experience and strong leadership capabilities. The position offers an opportunity to contribute significantly to the organization's success through excellent customer service.