Customer Experience Leader — Property & Handover Excellence

NCT Group of Companies; Puchong; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading property development firm in Malaysia is seeking a Customer Experience Manager to lead customer experience strategies and oversee property handover activities. The ideal candidate will have a Bachelor's Degree and at least 5 years of experience in customer service, with strong leadership and communication skills. They will manage customer feedback, conduct handover briefings, and collaborate with various teams to ensure high service standards. Proficiency in Microsoft Office and CRM platforms is essential.

Qualifications

• Minimum 5 years of relevant experience in customer service or customer experience.
• At least 3 years in a leadership or supervisory role.
• Experience in the property development industry is preferred.

Responsibilities

• Lead and implement customer experience strategies to enhance satisfaction.
• Oversee property handover activities, ensuring professionalism.
• Coordinate with teams for defect rectification and service recovery.
• Manage customer feedback and ensure professional resolution.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Organizational skills

Leadership abilities

Customer-focused mindset

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Property Management

Bachelor's Degree in Marketing

Tools

Microsoft Office

CRM platforms

Job description

A leading property development firm in Malaysia is seeking a Customer Experience Manager to lead customer experience strategies and oversee property handover activities. The ideal candidate will have a Bachelor's Degree and at least 5 years of experience in customer service, with strong leadership and communication skills. They will manage customer feedback, conduct handover briefings, and collaborate with various teams to ensure high service standards. Proficiency in Microsoft Office and CRM platforms is essential.