Customer Experience Leader, Multi-Channel Growth

Startentrepreneureonline; Seri Kembangan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service company in Seri Kembangan seeks a CUSTOMER SPECIALIST MANAGER to oversee the growth of the customer service team. The ideal candidate will have a minimum of 5 years experience in customer service, excellent leadership skills, and a degree in Business Administration or a related field. The role includes managing customer reviews, developing satisfaction goals, and supervising day-to-day operations.

Qualifications

• Minimum 5 years working experience in customer service for Shopee, Lazada, or social media channels.
• Innovative and knowledgeable of the latest technology.
• Ability to communicate in English and Bahasa Melayu.

Responsibilities

• Grow the customer service team in line with the company’s growth.
• Supervise 2 customer service executives on day-to-day operations.
• Manage customer rating reviews and convert 1-star reviews to 5-star reviews.
• Develop customer satisfaction goals and coordinate with the team.

Skills

Excellent leadership and interpersonal skills

Outstanding written and verbal communication skills

Advanced troubleshooting and multi-tasking skills

Education

Degree in Business Administration or related field

Tools

Microsoft Office

Customer service software

Job description

A leading customer service company in Seri Kembangan seeks a CUSTOMER SPECIALIST MANAGER to oversee the growth of the customer service team. The ideal candidate will have a minimum of 5 years experience in customer service, excellent leadership skills, and a degree in Business Administration or a related field. The role includes managing customer reviews, developing satisfaction goals, and supervising day-to-day operations.