Customer Experience Lead - In-Store & Cashier

Watsons Malaysia; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail pharmacy chain in Malacca City is seeking a customer service representative to ensure high standards of service, manage shop operations, and maintain stock levels. The ideal candidate should possess at least PMR/PT3/SKM qualifications, be fluent in Bahasa Melayu and English, and have a positive, outgoing personality. Experience in the health or retail pharmacy industry is a plus. This role requires working shifts, weekends, and public holidays, contributing to a dynamic team environment.

Qualifications

• Fluent in Bahasa Melayu and English.
• Outgoing personality with a positive attitude.
• Ability to work shifts, weekends, and public holidays.

Responsibilities

• Ensure professional customer service.
• Organize and operate the shop efficiently.
• Maintain sufficient stock levels.
• Promote the Watsons VIP Member Card.

Skills

Friendly customer service

Excellent communication skills

Interpersonal skills

Adaptability

Education

Minimum PMR/PT3/SKM

Job description

A retail pharmacy chain in Malacca City is seeking a customer service representative to ensure high standards of service, manage shop operations, and maintain stock levels. The ideal candidate should possess at least PMR/PT3/SKM qualifications, be fluent in Bahasa Melayu and English, and have a positive, outgoing personality. Experience in the health or retail pharmacy industry is a plus. This role requires working shifts, weekends, and public holidays, contributing to a dynamic team environment.