Customer Experience Lead - In-Store & Cashier

Watsons Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading health and beauty retailer in Kuala Lumpur seeks individuals to provide exceptional customer service. Responsibilities include maintaining shop operations, ensuring stock levels, and promoting the Watsons VIP Member Card. Applicants with PMR/PT3/SKM qualifications, strong communication skills in Bahasa Melayu and English, and an outgoing personality are encouraged to apply. Prior experience in the health or retail pharmacy industry is advantageous. The role requires shift work, including weekends and public holidays.

Qualifications

• Minimum PMR/PT3/SKM is required.
• Fluent in Bahasa Melayu and English.
• Pleasant personality with strong communication skills.

Responsibilities

• Instil a high standard of friendly, professional customer service.
• Ensure efficient organization and operation of the shop.
• Maintain sufficient stock levels at all times.
• Work as a cashier and promote expertise in Watsons VIP Member Card.

Skills

Friendly customer service

Communication skills

Interpersonal skills

Adaptability

Education

PMR/PT3/SKM

Job description

A leading health and beauty retailer in Kuala Lumpur seeks individuals to provide exceptional customer service. Responsibilities include maintaining shop operations, ensuring stock levels, and promoting the Watsons VIP Member Card. Applicants with PMR/PT3/SKM qualifications, strong communication skills in Bahasa Melayu and English, and an outgoing personality are encouraged to apply. Prior experience in the health or retail pharmacy industry is advantageous. The role requires shift work, including weekends and public holidays.