Customer Experience Lead — Electronics (On-site)

Prism+; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A high-growth electronics company is seeking a full-time Customer Service Executive in Kuala Lumpur. The ideal candidate will have 1-3 years of customer service experience, excellent communication skills, and technical abilities. Responsibilities include responding to customer inquiries, troubleshooting issues, and maintaining service quality. The role requires working from the office and offers benefits such as annual leave and performance bonuses.

Benefits

14 Days Annual Leave

1 Day Birthday Leave

Annual outpatient benefits

Performance bonus

Free flow snacks and drinks

Qualifications

• 1-3 years of relevant customer service experience, preferably in E-Commerce.
• Strong interpersonal skills and ability to prioritize work.
• Willingness to work weekends and public holidays.

Responsibilities

• Provide timely and quality responses to customers through various channels.
• Assist in troubleshooting technical issues.
• Ensure timely product delivery and installation.
• Escalate common problems to management with suggestions for improvement.
• Maintain a polite and professional manner.

Skills

Excellent phone etiquette

Verbal and written communication skills

Ability to multitask

Technical skills

Education

Diploma/Degree holder or equivalent

Tools

Zendesk

Job description

A high-growth electronics company is seeking a full-time Customer Service Executive in Kuala Lumpur. The ideal candidate will have 1-3 years of customer service experience, excellent communication skills, and technical abilities. Responsibilities include responding to customer inquiries, troubleshooting issues, and maintaining service quality. The role requires working from the office and offers benefits such as annual leave and performance bonuses.