Customer Experience Executive — Flexible Hours & Benefits

PT Mitrausaha Indonesia Grup; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services company in Kuala Lumpur seeks a Customer Experience teammate to join their dynamic team. In this role, you will deliver exceptional customer service and engage customers across various channels. The ideal candidate will have 1–2 years of experience in customer support, fluency in English and Malay, and strong interpersonal skills. The company offers flexible working arrangements, medical benefits, and great opportunities for continuous improvement.

Benefits

Flexible paid vacations

Health insurance coverage

Wellness initiatives

Tech support with company laptop

Qualifications

• 1–2 years of experience in Customer Experience or Customer Support.
• Experience in handling customers’ inquiries and operations.
• Experience in the financial services or fintech industry is an advantage.

Responsibilities

• Deliver best-in-class customer experience through omni-channel support.
• On-board customers by processing applications and performing KYC checks.
• Take ownership of customer success metrics.

Skills

Customer Experience

Fluency in English

Fluency in Malay

Critical thinking

Interpersonal skills

Tools

Excel

Job description

A leading financial services company in Kuala Lumpur seeks a Customer Experience teammate to join their dynamic team. In this role, you will deliver exceptional customer service and engage customers across various channels. The ideal candidate will have 1–2 years of experience in customer support, fluency in English and Malay, and strong interpersonal skills. The company offers flexible working arrangements, medical benefits, and great opportunities for continuous improvement.