Customer Experience Executive

WAHDAH; Hang Tuah Jaya Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Melaka is seeking a Customer Experience Executive to manage inquiries across various channels, collaborate with the operations team, and provide feedback for system enhancements. The ideal candidate should possess strong communication skills, a proactive attitude, and have a bachelor’s degree or equivalent experience in customer service or operations.

Qualifications

• Prior experience in customer service or operations.
• Experience handling inquiries across multiple channels.
• Detail-oriented, particularly with email templates.

Responsibilities

• Manage inquiries via live chat, WhatsApp, calls, and email.
• Work with the operations team to ensure smooth booking processes.
• Provide feedback to Management for system and process improvements.

Skills

Communication skills

Organizational skills

Problem-solving mindset

Team collaboration

Education

Bachelor’s degree or equivalent experience

Job description

Overview

Job Title: Customer Experience Executive

Employment Type: Full Time

Job Experience: More than 2 years

Salary (MYR): 2,300.00 - 2,500.00

Office: WAHDAH TECHNOLOGIES SDN BHD (HQ, MELAKA)

Address: 9, Jalan MH 3 Taman Muzaffar Height, Hang Tuah Jaya

Postal Code / State / Country: 75450, Melaka, Malaysia

Job Responsibilities

• Manage inquiries via Live chat, WhatsApp, calls, and email.
• Work with the operations team to ensure smooth booking processes.
• Serve as a liaison between customers and partners.
• Provide feedback to Management for system and process improvements.
• Oversee the entire email system template (incoming and outgoing).
• Suggest and initiate improvements to processes.
• Perform other tasks as assigned by your supervisor or Management.

Job Requirements

• Bachelor’s degree or equivalent experience.
• Prior experience in customer service or operations.
• Experience handling inquiries across multiple channels (live chat, WhatsApp, calls, email).
• Strong communication skills (written and verbal).
• Highly organized and able to manage multiple tasks simultaneously.
• Collaborative team player who works well with operations, management, and partners.
• Detail-oriented, particularly with email templates and processes.
• Problem-solving mindset with a focus on customer satisfaction.
• Able to remain calm and manage escalations effectively.
• Proactive in suggesting improvements.
• Flexible to take on additional responsibilities.
• Industry knowledge or familiarity with booking processes is a plus.
• Ability to work both independently and as part of a team.

Application form

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