Customer Experience & Credit Note Specialist

Camidas Foods Resources Sdn Bhd; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading food product provider in Malacca is seeking a Customer Service Cum Credit Note Associate to join its team. The ideal candidate will have at least 2 years of experience in a customer service role, excellent communication skills, and proficiency in computer applications, particularly MS Office. You will be responsible for handling customer inquiries, processing credit note requests, and ensuring customer satisfaction. This full-time position offers competitive salary and various benefits, including career advancement opportunities.

Benefits

Career advancement opportunities

Generous annual and sick leave

Employee discount on products

Team-building activities

Qualifications

• At least 2 years of experience in a customer service or call center role.
• Ability to interact with diverse customers.
• Attention to detail and accuracy under pressure.

Responsibilities

• Handle customer inquiries and complaints via various channels.
• Process credit note requests with proper documentation.
• Liaise with sales and accounting teams to resolve discrepancies.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Tools

MS Office Suite

Job description

A leading food product provider in Malacca is seeking a Customer Service Cum Credit Note Associate to join its team. The ideal candidate will have at least 2 years of experience in a customer service role, excellent communication skills, and proficiency in computer applications, particularly MS Office. You will be responsible for handling customer inquiries, processing credit note requests, and ensuring customer satisfaction. This full-time position offers competitive salary and various benefits, including career advancement opportunities.