Customer Experience Admin Executive

Artiq Air; Subang Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A dynamic customer service company in Subang Jaya, Malaysia is seeking a Customer Service Administrator to manage inquiries and provide administrative support. The ideal candidate will have proven customer service experience, excellent communication skills, and a strong problem-solving mindset. This role offers opportunities for professional growth and involves contributing to customer service policies.

Benefits

Medical Benefits and Insurance Coverage

Yearly increment and Performance Bonus

Company Gatherings

Qualifications

• Proven experience in customer service or administrative support.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• Attention to detail and accuracy in data entry.

Responsibilities

• Respond promptly to customer inquiries via various communication channels.
• Investigate and resolve customer issues.
• Maintain accurate installer records and documentation.
• Generate reports on customer interactions and feedback.

Skills

Administrative Functions

Customer Service

Problem Solving

Communication Skills

Multitasking

Education

Diploma or equivalent

Associate's or bachelor's degree

Tools

MS Office (Word, Excel)

Job description

This job is all about helping customers and making sure everything runs smoothly. You might like this job because you get to solve problems and support a friendly team in delivering great service.

The Customer Service Administrator plays a vital role in ensuring efficient operations within the company. This role involves managing installers' inquiries, resolving issues, and providing administrative support to the customer service team.

Job Requirements

• Respond promptly to customer inquiries via various communication channels like phone, WhatApps, and email.
• Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.
• Collaborate with relevant departments to resolve complex problems and ensure timely solutions.
• Maintain accurate and organized installer records, interaction logs, and documentation.
• Input and update the installer's information in the system.
• Generate reports and analytics on customer interactions, feedback, and trends to identify areas for improvement.
• Communicate effectively with installers, team members, and other departments to ensure seamless information low.
• Collect and document customer feedback, suggestions, and complaints to help improve products and services.
• Identify process inefficiencies and propose improvements to enhance the overall customer service experience.
• Contribute to the development and enhancement of customer service policies and procedures.
• Adhere to company standards, guidelines, and best practices in customer service.
• Prioritize tasks and assignments to ensure timely completion of projects and deadlines.
• Provide support to team members by managing their administrative tasks when
  necessary.

Qualification:

• Diploma or equivalent; an associate's or bachelor's degree is a plus.
• Proven experience in customer service, administrative support, or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using MS Office (Word, Excel), and other relevant tools.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Attention to detail and accuracy in data entry and documentation.
• Empathy, patience, and a positive attitude when dealing with customers.

Skills

Administrative Functions

Administrative Support

Customer Service

Customer Relationship Management

Customer Support

Invoicing

Filing

Company Benefits

Medical Benefits and Insurance Coverage

All employees are entitled to the benefits, subject to the company’s policy.

Insurance Coverage

All confirmed employees are covered under the hospitalization and surgicalinsurance plan subject to confirmation.

Lunch Hours

Employees are allowed a two-hour break on Friday.

Company Gathering

Team Building, Bonding and Eating Gatherings.

Yearly increment and Performance Bonus

Salary increments and bonuses may be given at the discretion of the Company and shall be based on the company and the employee’s performance.