Customer Experience & Admin Associate

Asia Travel Soft Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A digital business solutions provider in Malaysia is seeking a full-time Customer Service Administrator. In this role, you will manage administrative support, handle customer inquiries, and ensure customer satisfaction. You will need strong communication skills, the ability to multitask effectively, and a proficiency in Microsoft Office and CRM tools. We welcome applicants with a minimum diploma and 1-2 years of experience in customer service, as well as fresh graduates passionate about the software industry.

Qualifications

• Must be a Malaysian citizen.
• Preferably Junior Executives with 1-2 years experience in Customer Service.
• Fresh graduates are encouraged to apply.
• Proficiency in English and Bahasa Malaysia.

Responsibilities

• Handle administrative support and address customer inquiries.
• Serve as the main point of contact for customers via WhatsApp.
• Prepare reports and maintain accurate documentation.
• Assist in office administration and respond to phone calls and emails.
• Monitor customer payment and collections.

Skills

Strong Communication

Problem-solving

Organizational skills

Multitasking

Teamwork

Education

Minimum Diploma in any field

Tools

Microsoft Office

WhatsApp Business

CRM tools

Job description

A digital business solutions provider in Malaysia is seeking a full-time Customer Service Administrator. In this role, you will manage administrative support, handle customer inquiries, and ensure customer satisfaction. You will need strong communication skills, the ability to multitask effectively, and a proficiency in Microsoft Office and CRM tools. We welcome applicants with a minimum diploma and 1-2 years of experience in customer service, as well as fresh graduates passionate about the software industry.