Customer Engagement Coordinator (Immediate Start!)

Gard Inc; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leader in air ventilation systems is seeking a Customer Engagement Coordinator in Seberang Perai, Penang. This role requires proven customer service experience, strong communication skills, and proficiency in Mandarin and English. Responsibilities include responding to inquiries via various channels, handling customer support for HVLS services, and maintaining client relationships. Join a dynamic team dedicated to delivering exceptional customer experiences in a full-time position.

Qualifications

• Proven experience in a customer service or call centre role, preferably within the ventilation industry.
• Excellent communication and interpersonal skills to engage with diverse customers.
• Strong problem-solving skills to address a variety of customer queries.

Responsibilities

• Respond to customer inquiries via calls, emails, chats, and Zendesk.
• Handle customer support in HVLS major minor service across the central region.
• Monitor payments and maintain client records.

Skills

Customer service experience

Communication skills

Problem-solving

Mandarin proficiency

Adaptability

Job description

Customer Engagement Coordinator (Immediate Start!)

About the role
We have an exciting opportunity for a Customer Engagement Coordinator to join our dynamic team at Gard Inc Sdn Bhd. This full-time position is based in Batu Kawan, Penang, and offers the chance to be part of a growing organization committed to delivering exceptional customer experiences.

What you'll be doing

Response to customer inquiries via telecommunication channels (calls, emails, chats, Zendesk).

Handle customer support in HVLS major minor service across the central region / east Malaysia.

Reply to the client’s inquiries and provide quotations & close the deals.

Process orders, forms, applications, requests & cashiering.

Monitor payment for HVLS major minor service, obtain deposits and balance of payment from clients.

Maintain client records & build a good relationship with the clients.

Assist in providing before / after-sales service for clients.

Keep a record of customer interactions, transactions, comments & complaints.

Working closely with all relevant personnel (internal and external) to ensure the jobs are run smoothly.

What we're looking for

Proven experience in a customer service or call centre role, preferably within the air circulation or ventilation industry

Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds

Strong problem-solving and critical thinking abilities to handle a variety of customer queries

Proficiency in Mandarin and English, both written and verbal. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Adaptability and the ability to work in a fast-paced environment

About us

Gard Inc. is a reputable leader in advanced HVLS fans and a specialist in innovative air ventilation systems, smart hand dryers and other electrical consumer products for industrial and commercial usage. With a strong focus on customer satisfaction and a commitment to excellence, we have established ourselves as a trusted partner for our clients. Our talented team of professionals is dedicated to driving growth and delivering exceptional results, and we are always looking for passionate individuals to join our organization.

If you are excited about the prospect of taking on this role and contributing to the success of Gard Inc Sdn Bhd., we encourage you to apply now.

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