Customer Education & Training Manager, Aesthetics

Galderma Malaysia Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading dermatology company in Malaysia seeks a Senior Customer Education & Training Executive to elevate healthcare professionals' skills. This role involves planning and executing educational programs, developing KOLs, and collaborating closely with sales and medical teams. The ideal candidate has 3–5 years of experience in relevant fields and is passionate about aesthetics and training. Join to help shape the future of dermatology.

Benefits

Career development pathways

Dynamic and inclusive culture

Opportunity for regional collaboration

Qualifications

• 3–5 years’ experience in training, sales, or marketing within the aesthetics, cosmetic, or pharmaceutical industry.
• Proven experience in HCP engagement, workshop facilitation, or KOL management.
• Strong interpersonal and communication skills — comfortable presenting to specialists and healthcare professionals.

Responsibilities

• Plan and execute annual training curriculums, including KOL development and workshops.
• Partner with Product Managers and teams to deliver science-based events.
• Monitor and evaluate CET activities, ensuring alignment with budget and business goals.

Skills

Training and communication skills

Interpersonal skills

Coaching or facilitation experience

Learning agility

Collaborative team player

Education

University degree in Marketing, Science, Pharmacy, Nursing, or Medical-related field

Job description

Galderma is the emerging pure‑play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science‑based portfolio of premium flagship brands and services that span the full spectrum of the fast‑growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ, the skin, meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on achieving results, embrace continuous learning and bring positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

The Opportunity

As the Senior Customer Education & Training Executive within our Aesthetics Business Unit, you will play a critical role in elevating the skills and knowledge of healthcare professionals and internal teams. This role focuses on planning and executing medical and business education programs that drive our brand mission, strengthen HCP relationships, and support commercial success.

You will collaborate closely with our Product Manager, Sales Team, and Medical Affairs colleagues to deliver impactful workshops, develop Key Opinion Leaders (KOLs), and ensure scientific integrity across all educational initiatives.

This is an exciting opportunity for someone passionate about aesthetics, skilled in training and communication, and eager to contribute to Galderma’s growth story in Malaysia.

Key Responsibilities

• Plan and execute annual training curriculums, including KOL development, local workshops, and cross‑functional collaborations with Sales and Marketing.
• Partner with Product Managers and regional teams to deliver science‑based events, such as society collaborations, conferences, and workshops.
• Work closely with trainers and internal stakeholders to localize and deliver training modules for Restylane and Sculptra.
• Monitor and evaluate CET activities, ensuring alignment with budget and business goals.
• Collaborate with Medical Affairs and Marketing to conduct internal sales training on product knowledge, competitor insights, and injection techniques.
• Support the Sales Team with in‑clinic “lunch & learn” sessions for doctors and nurses.
• Manage and follow up on product quality complaints and adverse events in collaboration with relevant departments.
• Develop and maintain training materials and SOPs as required.
• Stay up to date with the latest injection techniques, trends, and innovations in aesthetic medicine.

About You

Education & Experience

• University degree in Marketing, Science, Pharmacy, Nursing, or a Medical‑related field.
• 3–5 years’ experience in training, sales, or marketing within the aesthetics, cosmetic, or pharmaceutical industry.
• Proven experience in HCP engagement, workshop facilitation, or KOL management.
• Strong interpersonal and communication skills — comfortable presenting to specialists and healthcare professionals.
• Coaching or facilitation experience will be a distinct advantage.

Skills & Attributes

• Growth mindset with strong learning agility.
• Collaborative and self‑motivated team player.
• High level of personal integrity and professionalism.
• Intermediate to advanced proficiency in English (reading, writing, listening, and speaking).

Why Galderma?

• Opportunity to shape the future of the aesthetics industry through education and innovation.
• Exposure to regional collaboration and cross‑functional projects across JPAC.
• Clear career development pathways, including progression into regional roles.
• A dynamic, inclusive, and science‑driven culture that values learning and collaboration.

Join Galderma. Shape the future of dermatology; one skin story at a time.