Customer Education & Training Manager, Aesthetics

Galderma; Petaling Jaya; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading dermatology company in Malaysia is seeking a Senior Customer Education & Training Executive to elevate healthcare professionals' skills. Your role will involve executing medical education programs, collaborating with sales and medical teams, and ensuring scientific integrity. Candidates should possess a degree in a related field and experience in training or sales within aesthetics. This position offers growth opportunities and contribution to the company's mission in dermatology.

Benefits

Clear career development pathways

Dynamic and inclusive culture

Exposure to regional projects

Qualifications

• 3-5 years’ experience in training, sales, or marketing in aesthetics, cosmetics, or pharmaceuticals.
• Proven experience in HCP engagement, workshop facilitation, or KOL management.
• Intermediate to advanced proficiency in English.

Responsibilities

• Plan and execute training curriculums for healthcare professionals.
• Partner with Product Managers for scientific-based events.
• Deliver training modules for Restylane and Sculptra.
• Monitor and evaluate CET activities against goals.
• Conduct internal sales training on product knowledge.
• Support Sales Team with in-clinic sessions.
• Manage product quality complaints in collaboration.
• Develop and maintain training materials.
• Stay updated with injection techniques and trends.

Skills

Training and communication skills

Interpersonal skills

Coaching or facilitation experience

Growth mindset

Education

University degree in Marketing, Science, Pharmacy, Nursing, or Medical-related field

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are shaping our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Opportunity

As the Senior Customer Education & Training Executive within our Aesthetics Business Unit, you will play a critical role in elevating the skills and knowledge of healthcare professionals and internal teams.
This role focuses on planning and executing medical and business education programs that drive our brand mission, strengthen HCP relationships, and support commercial success.

You will collaborate closely with our Product Manager, Sales Team, and Medical Affairs colleagues to deliver impactful workshops, develop Key Opinion Leaders (KOLs), and ensure scientific integrity across all educational initiatives.

This is an exciting opportunity for someone passionate about aesthetics, skilled in training and communication, and eager to contribute to Galderma’s growth story in Malaysia.

Key Responsibilities

• Plan and execute annual training curriculums, including KOL development, local workshops, and cross-functional collaborations with Sales and Marketing.
• Partner with Product Managers and regional teams to deliver scientific-based events, such as society collaborations, conferences, and workshops.
• Work closely with trainers and internal stakeholders to localize and deliver training modules for Restylane and Sculptra.
• Monitor and evaluate CET activities, ensuring alignment with budget and business goals.
• Collaborate with Medical Affairs and Marketing to conduct internal sales training on product knowledge, competitor insights, and injection techniques.
• Support the Sales Team with in-clinic “lunch & learn” sessions for doctors and nurses.
• Manage and follow up on product quality complaints and adverse events in collaboration with relevant departments.
• Develop and maintain training materials and SOPs as required.
• Stay up to date with the latest injection techniques, trends, and innovations in aesthetic medicine.

About You

Education & Experience

• University degree in Marketing, Science, Pharmacy, Nursing, or a Medical-related field.
• 3–5 years’ experience in training, sales, or marketing within the aesthetics, cosmetic, or pharmaceutical industry.
• Proven experience in HCP engagement, workshop facilitation, or KOL management.
• Strong interpersonal and communication skills — comfortable presenting to specialists and healthcare professionals.
• Coaching or facilitation experience will be a distinct advantage.

Skills & Attributes

• Growth mindset with strong learning agility.
• Collaborative and self-motivated team player.
• High level of personal integrity and professionalism.
• Intermediate to advanced proficiency in English (reading, writing, listening, and speaking).

Why Galderma?

• Opportunity to shape the future of the aesthetics industry through education and innovation.
• Exposure to regional collaboration and cross-functional projects across JPAC.
• Clear career development pathways, including progression into regional roles.
• A dynamic, inclusive, and science-driven culture that values learning and collaboration.

Join Galderma. Shape the future of dermatology; one skin story at a time.