Customer Education Business Development Manager (Education Services Consultant)

Hitachi Vantara; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur is looking for a Customer Education Business Development Manager. This role involves developing education solutions, managing revenue, and collaborating with sales teams to enhance customer adoption. The ideal candidate has experience in education services, a collaborative work ethic, and strong presentation skills. The position offers a dynamic environment focused on innovation and diverse perspectives.

Benefits

Industry-leading benefits

Flexible work arrangements

Support for holistic health and wellbeing

Qualifications

• At least 2+ years of experience in learning or IT consulting services.
• Demonstrated ability to work with sales teams to achieve objectives.
• Ability to interact with customers at all levels.

Responsibilities

• Develop and deliver customized education solutions.
• Own and drive education services revenue.
• Manage business through forecasting and account strategy.

Skills

Proven networking skills

Strong presentation skills

Intellectually curious

Collaborative management style

Strong verbal communication skills

Education

College degree or equivalent work experience

Job description

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job Title: Customer Education Business Development Manager (Education Services Consultant)

Reporting To: Director, Global Learning Education Services

Job Purpose

The Customer Education Business Development Manager (CEBDM) will work with customers, partners and Account Team(s) to develop and deliver comprehensive, customized education solutions that enable successful implementation, adoption, and usage of Hitachi Vantara solutions. This includes understanding the customer’s business objectives and critical business issues and creating comprehensive training readiness solutions to support the customer’s proprietary business processes.

Responsibilities

As the single point of contact for Hitachi Vantara Education Services in their respective region(s), the CEBDM responsibilities have significant range across the entire customer lifecycle and organizations within Hitachi Vantara. This position is responsible for managing business through forecasting, account strategy, and planning. Develop solution proposals encompassing all aspects of the Education offerings for Customers, Partners and Employees. Participate in the development, presentation and sales of an education value proposition. Scope and negotiate pricing and contractual agreement to close the sale. Identify and develop strategic alignment with key sales influencers.

• Own and drive education services revenue in alignment with AOP targets.
• Participate in sales campaigns to showcase Global Learning Education Services portfolio and methodologies.
• Develop and maintain partnership with sales and services organization.
• Accountable for managing scope, level of effort, costs and organizing delivery.
• Develop strategic learning paths to leverage the customer experience.
• Provide technical and collateral support for proposals in sales campaigns.
• Manage and promote external and internal training attendance.
• Identify needs from the field to improve training development process.

Customer Experience

• Work with the sales organization in the Customer life cycle to create Customer adoption, supporting the expansion of the solutions and renewing contracts.
• Accountable for the quality of trainings in his/her region.
• Communicate the Education Services offerings for the Hitachi Vantara community – Customer, Partners and Employees.
• Create Customer Adoption/Enablement, Expand and Renew.

Business Management (P&L)

• Make recommendations to improve Global Learning Education Services capabilities and revenue generation.
• Create new local Education Services Offerings and campaigns to reach the financial results.
• Develop, manage, and report on metrics pertinent to the region on a regularly scheduled basis.
• Provide revenue forecasting.

Performance Measures

• Achieves assigned regional revenue, margin and consumption targets.
• Revenue forecasting accuracy for the region.
• Achieves strategic customer satisfaction objectives defined by Hitachi management.
• Completes required training and development objectives within the assigned time frames.
• Measured against on-time and on-budget delivery metrics.

Profile

• At least 2+ years of experience within a learning, education services, professional services, pre‑sales, or IT consulting services provider organizations.
• College degree or equivalent work experience.
• Proven evangelist ability to motivate account teams to take action and generate results.
• Intellectually curious and capable of quickly learning new solutions, technologies and understanding value delivered to various buyers.
• Proven networking skills and the ability to quickly establish credibility and create confidence with partners, customers and colleagues.
• Hands‑on regional leader who exhibits a strong work ethic and collaborative management style by delving deeply into details to achieve wins.
• Demonstrate strong presentation skills.
• Demonstrated ability to work in a cross‑matrixed organization influencing non‑reporting teams to achieve outcomes.
• Knowledge of Hitachi Vantara and 3rd party technologies.
• Experience in writing detailed business/functional specifications documents.
• Proven ability to exercise good judgment and make sound business decisions with sparse data.
• Demonstrated ability to gain consensus in a diverse environment.
• Exercise strong verbal and written communication skills.
• Demonstrate an ability to work in unstructured environments and situations providing self‑direction and self‑motivation.
• Demonstrated ability to interact with customers at all levels.
• Demonstrated ability of working with sales teams to accomplish goals of developing, promoting, and selling education services.
• Must have a proven track record of revenue attainment within an education services organization.
• Assertive, driven and flexible team player willing to do what it takes to support the success of Hitachi Vantara.

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co‑create meaningful solutions to complex challenges. We turn organizations into data‑driven leaders that can make a positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit‑based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry‑leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.