Customer Education Business Development Manager (Education Services Consultant)

Hitachi Vantara Sdn Bhd; Kuala Lumpur; On-site; MYR 85,000 - 125,000; Full time

Job summary

A global technology company based in Kuala Lumpur is seeking a Customer Education Business Development Manager to lead education services revenue. This role will create customized training solutions and enhance customer satisfaction by working closely with various stakeholders. The ideal candidate has a college degree and at least 2 years of experience in related fields. Offering a collaborative work environment and excellent benefits.

Benefits

Medical

Dental

Gym

Parking

Vision

Quarterly Variable Performance Bonus

Qualifications

• At least 2+ years of experience within education services or IT consulting.
• Demonstrated ability to work in a cross-matrixed organization.
• Ability to interact with customers at all levels.

Responsibilities

• Own and drive education services revenue aligned with targets.
• Develop solution proposals for Customers, Partners, and Employees.
• Communicate Education Services offerings to the community.

Skills

Experience in learning services

Networking skills

Strong presentation skills

Ability to motivate teams

Self-direction and motivation

Education

College degree or equivalent work experience

Job description

Customer Education Business Development Manager (Education Services Consultant)

Function: HV Services

Requisition ID: 1035251

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real‑world impact with data.

Job Title

Customer Education Business Development Manager (Education Services Consultant)

Reporting To: Director, Global Learning Education Services

Job Purpose

The Customer Education Business Development Manager (CEBDM) will work with customers, partners and Account Team(s) to develop and deliver comprehensive, customized education solutions that enable successful implementation, adoption, and usage of Hitachi Vantara solutions. This includes understanding the customer’s business objectives and critical business issues and creating comprehensive training readiness solutions to support the customer’s proprietary business processes.

Responsibilities

As the single point of contact for Hitachi Vantara Education Services in their respective region(s), the CEBDM responsibilities have significant range across the entire customer lifecycle and organizations within Hitachi Vantara. This position is responsible for managing business through forecasting, account strategy, and planning. Develop solution proposals encompassing all aspects of the Education offerings for Customers, Partners and Employees. Participate in the development, presentation and sales of an education value proposition. Scope and negotiate pricing and contractual agreement to close the sale. Identify and develop strategic alignment with key sales influencers.

Creating Adoption

• Own and drive education services revenue in alignment with AOP targets.
• Participate in sales campaigns to showcase Global Learning Education Services portfolio and methodologies.
• Develop and maintain partnership with sales and services organization.
• Accountable for managing scope, level of effort, costs and organizing the delivery.
• Develop strategic learning paths to leverage the customer experience.
• Provide technical and collateral support for proposals in sales campaigns.
• Manage and promote external and internal training attendance.
• Identify needs from the field to improve training development process.

Customer Experience

• Work with the sales organization in the customer life cycle creating customer adoption, supporting the expansion of the solutions and renewing contracts.
• Accountable for the quality of trainings in his/her region.
• Communicate the Education Services offerings for the Hitachi Vantara community – Customer, Partners and Employees.
• Create Customer Adoption/Enablement, Expand and Renew.

Business Management (P&L)

• Make recommendations to improve Global Learning Education Services capabilities and revenue generation.
• Create new local Education Services Offerings and campaigns to reach the financial results.
• Develop, manage and report on metrics pertinent to the region on a regularly scheduled basis.
• Provide revenue forecasting.

Performance Measures

• Achieve assigned regional revenue, margin and consumption targets.
• Revenue forecasting accuracy for the region.
• Achieve strategic customer satisfaction objectives defined by Hitachi management.
• Complete required training and development objectives within the assigned time frames.
• Be measured against on‑time and on‑budget delivery metrics.

Profile

• At least 2+ years of experience within a learning, education services, professional services, pre‑sales, or IT consulting services provider organizations.
• College degree or equivalent work experience.
• Proven evangelist ability to motivate account teams to take action and generate results.
• Intellectually curious and capable of quickly learning new solutions, technologies and understanding value delivered to various buyers.
• Proven networking skills and the ability to quickly establish credibility and create confidence with partners, customers and colleagues.
• Hands‑on regional leader who exhibits a strong work ethic and collaborative management style.
• Demonstrate strong presentation skills.
• Demonstrated ability to work in a cross‑matrixed organization influencing non‑reporting teams to achieve outcomes.
• Knowledge of Hitachi Vantara and 3rd party technologies.
• Experience in writing detailed business/functional specifications documents.
• Proven ability to exercise good judgment and make sound business decisions with sparse data.
• Demonstrated ability to gain consensus in a diverse environment.
• Strong verbal and written communication skills.
• Ability to work in unstructured environments and situations providing self‑direction and self‑motivation.
• Ability to interact with customers at all levels.
• Demonstrated ability of working with sales teams to accomplish goals of developing, promoting, and selling education services.
• Must have a proven track record of revenue attainment within an education services organization.
• Assertive, driven and flexible team player willing to do what it takes to support the success of Hitachi Vantara.

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co‑create meaningful solutions to complex challenges. We turn organizations into data‑driven leaders that can make a positive impact on their industries and society.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit‑based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry‑leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you. We’re always looking for new ways of working that bring out our best.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Perks and benefits

• Medical
• Dental
• Sports (e.g. Gym)
• Parking
• Vision
• Quarterly Variable Performance Bonus, Recognition