CUSTOMER & DOCUMENTATION SUPPORT (MEDICAL)

Auraciel Medihealth; Seberang Perai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare firm based in Penang is looking for a meticulous Customer & Documentation Support professional. The role involves managing medical report processes, liaising with clients and clinics, and ensuring all documentation is accurate and compliant. The ideal candidate will possess strong organizational and communication skills, proficiency in Microsoft Office, and a supportive attitude towards learning in a medical environment. Prior experience in healthcare or occupational health is advantageous.

Qualifications

• Willingness to learn and adapt in a medical environment.
• Strong organizational and communication skills.
• Ability to handle sensitive data with confidentiality.
• Proficiency in Microsoft Office (especially Word and Excel).
• Ability to multitask and meet deadlines.
• Prior experience in a healthcare or occupational health setting is an advantage.

Responsibilities

• Manage and coordinate all processes related to medical reports.
• Communicate effectively with clients and clinic teams.
• Ensure accuracy and compliance of medical reports.
• Liaise with clinic supervisors to schedule required tests.
• Prepare summary reports and maintain accurate records.

Skills

Organizational skills

Communication skills

Microsoft Office proficiency

Confidentiality handling

Multitasking

Job description

CUSTOMER & DOCUMENTATION SUPPORT (MEDICAL)

We are seeking a meticulous and proactive individual to manage and coordinate all processes related to medical reports, data collection, and communication with clients and clinic teams. This role requires high attention to detail, the ability to manage multiple stakeholders, and a willingness to continuously learn and adapt in a medical setting.

Key Responsibilities

Medical Report Preparation

• Audiometry Reports
• Occupational Health Doctor (OHD) Reports
• Medical Surveillance Reports
• Employment and Pre-Employment Medical Reports
• Ensure all reports are complete, accurate, and reviewed by the assigned doctors.
• Communicate effectively with HR representatives of client companies.
• Collect masterlists of employees who are scheduled for tests.
• Confirm test dates and logistics at clinics or in-house setups.

Clinic Coordination

• Liaise with clinic supervisors to ensure all required tests are properly scheduled and executed.
• Ensure the availability and submission of all required documentation, including forms and test results.
• Track the workflow to ensure smooth delivery and timely reporting.

Documentation & Report Delivery

• Prepare summary reports and organize hardcopy folios for each client.
• Send both hardcopy and softcopy reports to company HRs.
• Maintain accurate records of all reports sent and received.

Must work closely with:

• Ms. Vakis
• Ms. Hanisa

• Be ready to self-learn medical terminologies (e.g., through Google or doctor consultations).

Understand the importance of compliance, including liaising with DOSH (Department of Occupational Safety and Health) when necessary.

Process Management

• Oversee the entire reporting process: from preparation to monitoring and finally, sending the results to customers.
• Ensure all stages of documentation and reporting are executed efficiently and with full compliance.

Requirements

• Willingness to learn and adapt in a medical environment.
• Strong organizational and communication skills.
• Ability to handle sensitive data with confidentiality.
• Proficiency in Microsoft Office (especially Word and Excel).
• Ability to multitask and meet deadlines.
• Prior experience in a healthcare or occupational health setting is an advantage.