Customer Digital and AI Transformation Program Manager

Allianz; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A global insurance and asset management leader seeks a Customer Digital and AI Transformation Program Manager in Kuala Lumpur. This role involves overseeing digital and AI initiatives to enhance customer experiences and operational efficiency. The ideal candidate has over 15 years of project management experience and a strong grasp of digital transformation in the insurance sector. The position requires excellent communication skills, stakeholder management, and strategic thinking. Join us at Allianz to create innovative solutions for a better future.

Qualifications

• More than 15 years of Project & Program Management experience.
• Experience with large-scale digital transformation initiatives.
• Ability to communicate complex messages clearly.

Responsibilities

• Drive regional digital and AI initiatives to enhance customer experience.
• Collaborate with senior executives to share program progress.
• Establish project KPIs and monitor budgets.

Skills

Project Management

Agile Methodologies

Communication

Problem Solving

Program Finance Management

Flexibility

Stakeholder Management

Technology Awareness

Presentation Skills

Customer Experience Transformation

Education

Good University Degree

Job description

Customer Digital and AI Transformation Program Manager

The incumbent is responsible to drive the organizational modernization at Allianz customer touchpoints & back operations by overseeing regional digital and AI initiatives to enable customer experience improvement and operational efficiency. This role is expected to deliver program roadmaps aligning with business goals, bridging technical and business teams to foster innovation, implementing AI/automation solutions through collaboration across various countries and functions in the region.

Key Responsibilities

Strategy & Roadmap

Contribute in developing comprehensive AI/Digital transformation strategy and roadmap through industry best practice, insights of innovative ideas and outcome of data analytics. Ensure solutions being designed to fit majority markets to ease scalability.

Project Delivery

Lead large‑scale, cross‑functional & comprehensive AI/Digital transformation initiatives from conception to implementation preferably through Agile methodologies.

Stakeholder Management & Communication

Connect with Senior Executives, program manager of implementing entities and working team (both Regional and local business functions) regularly to share program progress and risk/issue escalation with recommendations.

Change Management

Support Program Owner to scale the built capabilities to potential countries/entities as Regional digital & AI solution.

Governance & Metrics

Establish project KPIs, monitor budgets, and ensure programs adhere to relevant Allianz policies, procedures, and regulations, including driving security assessment and obtaining Business Case, Architecture Review and AI Governance Board.

Key Requirements / Skills / Experience

• A Good University Degree with >15 years of Project & Program Management experience, including 3 years of large‑scale digital transformation initiatives for insurance operators in Agile methodologies.
• Proficient in program planning, organizing, problem solving and time management skill
• Excellent PowerPoint presentation and meeting facilitation skill. Ability to clearly communicate complex messages to a variety of audiences.
• Proven competency to effectively interact at all levels across the organization, working to build and maintain successful relationships across the program‑participating departments.
• Able to manage program finance (budget, spend, benefit) from estimation, draw‑down, and realization.
• Demonstrated flexibility and be able to work in a time‑sensitive environment and meet strict deadlines with sudden and unpredictable changes that may occur.
• Program Management for a regional transformation program.
• Good grasp of new technologies, competitive landscapes, marketplace, and the insurance regulatory environment
• Experience in implementing Agentic/GenAI solutions to solve business challenges
• Self‑starter with a strong work ethic, who sets high standards for self and others and demonstrates enthusiasm for the mission of the team.
• Skilled in creating and delivering executive level presentations.
• Passion in transforming customer experience and modernise insurance operations for future need

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let’s care for tomorrow.