Customer Development Officer

Kaifa Technology; Kulai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading technology company based in Johor, Malaysia, is seeking a Customer Development Officer, ideal for fresh graduates. Responsibilities include coordinating with internal teams to manage customers, exceeding customer expectations, and monitoring business operations. Applicants should possess 1 year of experience in EMS with a business development or project management background, with proficiency in English and Mandarin. The company values a self-motivated, team-oriented personality, and offers opportunities for personal and professional growth.

Qualifications

• 1 year of experience in EMS with business development or PM background.
• Pleasant personality and self-motivated.
• Capable of decision-making based on experience.

Responsibilities

• Coordinate with internal teams to ensure customer satisfaction.
• Monitor business operations to meet target budgets.
• Provide RFQ to clients for new and existing projects.

Skills

Customer satisfaction management

Proactive communication

Team collaboration

Result-oriented mindset

Bilingual (English & Mandarin)

Job description

Customer Development Officer (Fresh Graduate welcome to apply)

Job Responsibilities :
1、 Coordinate with internal team to manage assign customers to ensure total customer satisfaction

2、 Work proactively to exceed customer expectations in conjunction with company business growth

3、 Manage assign customer in terms of business and commercial perspective

4、 Monitor day to day business operation to meet target budgeted

5、 Create relevant management reporting with high data accuracy on a weekly basis and communicate in a timely manner.

6、 Monitor and control assign customer account materials E&O

7、 Assist the team with business and execution strategies for product introduction

8、 Provide RFQ to existing and New customer

9、Claim NRE and Extra Cost needed from Projects with Customers correctly.

10、Manage all customer communications, upward and downward through the organization; escal…?

Job Requirement:

1. 1 years experiences in EMS with business development or PM background;

2. English & Mandarin proficiency to effectively communicate with Mandarin-speaking clients.

3. Pleasant personality, team player Self-motivated & result oriented;

4. Good in communication skills and interaction with people;

5. Willing to work independently and travel upon request

6. Capable to make decision by own experience.

7. Able to lead the team to work with better environment.

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