Customer Development Manager

Colgate-Palmolive; Shah Alam; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global consumer products company is seeking a Customer Development Manager in Shah Alam, Malaysia. This role focuses on achieving sustainable sales growth and enhancing partnerships with customers at various levels. Candidates should have a Bachelor’s degree and extensive experience in sales or customer management, particularly in FMCG or retail. Strong negotiation and analytical skills are essential for success in this position.

Qualifications

• 5+ years in sales or customer management roles, preferably in FMCG or retail sectors.
• Proven experience in managing key accounts or distributors.

Responsibilities

• Achieve sustainable growth in sales and market share.
• Develop partnerships with customers at store and regional level.
• Communicate in-store objectives and monitor execution of 5P targets.

Skills

Analytical skills

Negotiation skills

Communication skills

Education

Bachelor’s degree in Business or Marketing

Job description

No Relocation Assistance Offered

Job Number #166887 - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions! If this is how you see your career, Colgate is the place to be! Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success. If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

Overview

As the Customer Development Manager, you are responsible for achieving sustainable growth in sales, profitability, market share and product distribution. You will also play a crucial role in strengthening organizational effectiveness and efficiency.

Responsibilities

• Responsible for developing and supporting the partnership between Colgate and the customers at the store and regional level to achieve sales targets
• Conduct negotiations on new product listing, planograms, displays, promotion execution etc at regional and/or store level within Malaysia
• Work with Shopper Development team to develop tools, merchandising materials and in-store programs for effective shelf management to induce shoppers to purchase Colgate products at shelf
• Clearly communicate in-store objective and monitor execution of 5P targets: product availability, assortment by store format, shelf pricing (regular and promoted), promotion implementation vs. plan, share of shelf and planogram, POP placement vs. plan
• Monitor compliance of 5P activity execution against established agreement/objectives and tracks interim performance of 5P activities to identify shortfalls, potential upsides against established objectives
• Conduct rigorous pre-evaluation of 5P activities using what-if analysis, and draws upon other team resources as required (e.g., input from Financial Services Manager/ Customer Logistics Services Manager)
• Conduct post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences

Working Expereince

• Bachelor’s degree in Business, Marketing, or related field
• 5+ years in sales or customer management roles, preferably in FMCG or retail sectors
• Proven experience in managing key accounts or distributors
• Strong analytical, negotiation, and communication skills

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.