Customer Delivery Lead: Lead & Optimize Scheduling (KL)

Prism+; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A high-growth electronics company in Kuala Lumpur is seeking a full-time Customer Delivery Lead to enhance customer satisfaction and manage the Customer Service and Order Scheduler team. This role involves coordinating delivery schedules, addressing customer inquiries, and developing a customer-centric culture. The ideal candidate has a diploma or degree, a minimum of 3-5 years in Customer Service, and exceptional leadership skills, with in-office requirements.

Benefits

14 days annual leave

1 day paid birthday leave

Annual performance bonus

Qualifications

• Minimum 3-5 years of relevant work experience in Customer Service.
• Exceptional leadership and interpersonal skills.
• Strong problem-solving capabilities with a customer-focused approach.

Responsibilities

• Coordinate delivery schedules according to customer preferences.
• Maintain accurate order and scheduling information in internal systems.
• Address customer questions related to order scheduling and delivery.

Skills

Leadership

Communication

Problem-solving

Customer service management

E-commerce knowledge

Education

Diploma or Degree

Tools

Zendesk

Microsoft Office Suite

Job description

A high-growth electronics company in Kuala Lumpur is seeking a full-time Customer Delivery Lead to enhance customer satisfaction and manage the Customer Service and Order Scheduler team. This role involves coordinating delivery schedules, addressing customer inquiries, and developing a customer-centric culture. The ideal candidate has a diploma or degree, a minimum of 3-5 years in Customer Service, and exceptional leadership skills, with in-office requirements.