Customer Data Analytics Intern

FedEx Express México; Malaysia; On-site; MYR 20,000 - 33,000; Full time

Job summary

FedEx Express México is seeking a Customer Data Analytics Intern to support initiatives that improve performance visibility, reporting efficiency, and operational insights within the logistics contact centre. You will collect, clean, and analyze contact centre data, develop Power BI dashboards to track KPIs, automate routine reports, and document processes to enable data‑driven decisions across teams.

The role emphasizes building centralized dashboards, standardizing data sources, and delivering

Responsibilities

• Collect, clean, and analyze contact centre data.
• Develop and maintain interactive Power BI dashboards to track KPIs.
• Automate routine reporting tasks for daily and weekly reports.
• Document reporting processes and ensure data accuracy and consistency.
• Collaborate with team leaders and stakeholders to refine requirements and enhance operational efficiency.
• Lead a project focused on enhancing performance visibility and reporting efficiency via a centralized Power BI dashboard and automation.

Tools

Power BI

Job description

Customer Data Analytics Intern

You will support initiatives aimed at improving performance visibility, reporting efficiency, and operational insights within the logistics contact centre. Key responsibilities include collecting, cleaning, and analyzing contact centre data (e.g., call volume, response time, resolution rates) to identify trends and areas for improvement. You will develop and maintain interactive dashboards using Power BI to track key performance indicators and support real‑time decision‑making. Additionally, you will automate routine reporting tasks, reduce manual effort, improve turnaround time for daily and weekly reports, and provide data‑driven recommendations to support continuous improvement.

Key Responsibilities

• Collect, clean, and analyze contact centre data.
• Develop and maintain interactive Power BI dashboards to track KPIs.
• Automate routine reporting tasks for daily and weekly reports.
• Document reporting processes and ensure data accuracy and consistency.
• Collaborate with team leaders and stakeholders to refine requirements and enhance operational efficiency.
• Lead a project focused on enhancing performance visibility and reporting efficiency via a centralized Power BI dashboard and automation.

Objectives

• Consolidate multiple data sources into a single, reliable view of contact centre performance.
• Improve visibility of key metrics such as call volume, service level, response time, and resolution rates.
• Reduce manual effort and turnaround time in generating daily and weekly reports through automation.
• Enable data‑driven decision‑making for team leaders and management.

What You Will Learn & Achieve

• Produce interactive Power BI dashboards that track and visualize key performance indicators.
• Create automated reporting solutions using Excel, Power BI, or other tools for recurring reports.
• Clean and structure datasets with documented data sources and definitions.
• Document dashboard logic, data flows, and reporting processes.
• Deliver a final presentation summarizing insights, improvements made, and recommendations for further enhancements.

Location

Uptown 5 Damansara

Posting End Date

2026-08-31

Equal Opportunity Statement

FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status, or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.