Customer Concierge Executive (VIP Support) - December intake

Bjak Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading premium service provider in Kuala Lumpur is seeking a Customer Concierge Executive to deliver exceptional support to VIP customers. In this role, you will manage high-value customer interactions with a focus on anticipation of needs and problem ownership. Candidates should have 2-4 years in premium customer service, excellent communication skills, and a calm demeanor under pressure. This position offers a competitive salary and the opportunity to shape a high-touch customer experience.

Benefits

Competitive salary package

Opportunities for career growth

A chance to shape high-touch CX strategy

Qualifications

• 2-4 years in premium customer service or VIP handling.
• Excellent command of English and Bahasa Malaysia.
• Able to work shifts or weekends based on VIP volume.

Responsibilities

• Handle calls and chats from VIP users with a premium service tone.
• Provide personalised service and own customer issues end-to-end.
• Log cases clearly in CRM systems.

Skills

Premium customer service experience

Strong communication skills

Calm and solution-focused under pressure

High emotional intelligence

Education

Minimum Diploma or Degree in any field

Job description

Customer Concierge Executive (VIP Support) - December intake

We are hiring a polished, resourceful, and customer-obsessed VIP Customer Concierge to manage our highest-value customers. This is a premium support role that blends personalised assistance, problem ownership, and professional call + chat handling.

You will be the primary contact for VIPs - ensuring every interaction is fast, smooth, and exceptional.

Key Responsibilities

• Handle incoming calls and chats from VIP users with a premium service tone.
• Provide personalised service, anticipating needs where possible.
• Communicate clearly, professionally, and empathetically.
• Own customer issues end-to-end.
• Liaise with internal teams to resolve cases promptly.
• Ensure every VIP case is fully closed with satisfaction.
• Deliver above-and-beyond service standards.
• Identify opportunities to elevate the VIP experience.
• Meet strict accuracy, response time, and etiquette expectations.
• Build rapport and trust with VIP customers.
• Identify potential churn risks early and elevate accordingly.
• Collect VIP feedback and help shape our CX improvement.
• Log cases clearly in CRM systems.
• Provide weekly updates on VIP trends and insights.
• Follow SOPs, compliance, and quality guidelines.

What We're Looking For

• 2-4 years in premium customer service, concierge, client servicing, or VIP handling.
• Strong communication skills (phone, chat, written).
• Calm, confident, and solution-focused under pressure.
• High emotional intelligence and professional polish.
• Able to make independent decisions and take ownership.
• Willingness to work shifts or weekends based on VIP volume.
• Full work-from-office at 1 Tech Park, Bandar Utama.
• Minimum Diploma or Degree in any field.
• Excellent command of English and Bahasa Malaysia.

Preferred Traits

• High EQ & empathy
• Confident yet humble
• Detail-oriented
• Ownership-driven
• Polished service etiquette

Why Join Us?

• Be the face of our premium experience for VIP customers.
• Contribute to shaping our high-touch CX strategy.
• Grow into senior CX, QA, training, or concierge leadership roles.
• Competitive salary package aligned to the premium nature of this role.