Customer Centres, Coordinator (KL Main)

AIA Hong Kong; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A prominent insurance company in Kuala Lumpur is looking for candidates to enhance customer experience. Responsibilities include engaging with customers, delivering service information, and resolving issues efficiently. The ideal candidate has a bachelor's degree and at least 2 years of experience in a customer service role. Strong communication skills and a team-oriented attitude are essential. Join us to help the community live Healthier, Longer, Better Lives.

Qualifications

• Minimum 2 years’ experience in related field.
• Passion for delivering excellent customer service.
• Ability to communicate clearly and professionally.

Responsibilities

• Provide product and service information through face-to-face interactions.
• Promote self-serve facilities to customers and agencies.
• Resolve product/service problems by providing end-to-end solutions.

Skills

Customer service excellence

Effective communication

Team player

Analytical abilities

Education

Bachelor's degree

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

To deliver a personalized and positive experience to customers (agency members and/or customers) by:

1. Engaging and interacting with our customers.
2. Offering the right solutions.
3. Delivering our service promises.

Role Responsibilities

• To provide product and service information through face-to-face service delivery channel that meets and exceeds the defined service standards.
• To promote Self-Serve Facilities by engaging educating & encouraging customers & agencies to use & sign up.
• To attend and to resolve product/service problems and complaint by providing end to end solution.
• To handle escalations from internal and external team members by initiating discussions and providing recommendation for solutions.
• Project Involvement (ad-hoc / routine) - to participate and contribute within pre-determined timeline, where assigned.
• To be a Subject Matter Expert (SME) and facilitate training session.
• To perform other responsibilities and duties periodically assigned by superior(s) in order to meet operational and/or other requirements.
• To relief other branches at different location (if required).

Minimum Job Requirements

• Bachelor's degree holder with minimum 2 years’ experience in related field.
• Passion for delivering excellent customer service experience.
• Highly developed sense of integrity and work ethics.
• Ability to communicate clearly and professionally, both verbally and in writing.
• A strong team player.
• Has a pleasant, patient and friendly attitude.
• Be adaptive to fast changing environment.
• Able to handle all level of customer and agent.
• Strong decision making and analytical abilities.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.