Customer Care Team Lead (Cantonese) – Insurance

Cognizant; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global professional services company in Kuala Lumpur is seeking a Customer Service Team Manager to oversee a high-performing team in delivering exceptional service. Ideal candidates will have over 3 years of experience in the insurance industry, excellent communication skills, and the ability to resolve complex customer issues effectively. This role offers the opportunity to contribute significantly to team performance and service levels.

Qualifications

• 3+ years of experience in customer service within insurance or financial industry.
• Strong analytical and presentation skills.
• Proven supervisory experience.

Responsibilities

• Handle enquiries through phone/live chat professionally.
• Collaborate with managers to meet service targets.
• Resolve complex member enquiries and complaints.

Skills

Customer Service

Communication Skills

Analytical Skills

Problem-Solving

Collaboration

Job description

A leading global professional services company in Kuala Lumpur is seeking a Customer Service Team Manager to oversee a high-performing team in delivering exceptional service. Ideal candidates will have over 3 years of experience in the insurance industry, excellent communication skills, and the ability to resolve complex customer issues effectively. This role offers the opportunity to contribute significantly to team performance and service levels.