Customer Care Specialist - Fast-Paced Support & Orders

Lyreco Group; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Johor is seeking candidates for a role focused on delivering professional communication and support to customers. The ideal candidate has a Diploma and at least 2 years of experience in the customer service industry, with strong communication and organizational skills to handle inquiries, process orders, and resolve issues effectively. This position requires a strong commitment to service quality and teamwork.

Qualifications

• Minimum 2 years of experience in customer services industry.
• Ability to work in a busy, fast-paced environment.
• Demonstrates high customer focus and excellent communication skills.

Responsibilities

• Deliver professional communication with customers according to company guidelines.
• Process and maintain customer accounts accurately in the SAP system.
• Resolve customer inquiries and complaints effectively.

Skills

Customer service expectation understanding

Excellent communication skills

Ability to work under minimal supervision

MS Office proficiency

Attention to detail

Education

Minimum Diploma

Job description

A customer service company in Johor is seeking candidates for a role focused on delivering professional communication and support to customers. The ideal candidate has a Diploma and at least 2 years of experience in the customer service industry, with strong communication and organizational skills to handle inquiries, process orders, and resolve issues effectively. This position requires a strong commitment to service quality and teamwork.