Customer Care Specialist: Fast-Paced Support & Growth

Mission Consultancy Services; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A renowned customer service firm in Kuala Lumpur is seeking a Customer Care Consultant to provide excellent support to customers. Responsibilities include handling inquiries, managing accounts, and resolving complaints efficiently. Candidates should have strong communication skills and be able to thrive in a fast-paced environment. This role offers competitive salary and benefits, with opportunities for career growth. Join us to make a difference in customer satisfaction.

Benefits

Competitive Salary

Incentives

Health Insurance Coverage

Structured Training Programs

Career Growth Opportunities

Qualifications

• Fresh Graduates (Degree holders) are welcome.
• Diploma holders with a minimum of 6 months experience preferred.
• SPM holders should have at least 2 years of experience.

Responsibilities

• Handle customer inquiries regarding products and services.
• Assist customers with managing their accounts.
• Resolve customer concerns quickly and effectively.

Skills

Excellent communication and interpersonal skills

Strong problem-solving mindset

Ability to handle high-pressure situations

Proficiency in MS Office

Proficiency in CRM software

Education

SPM/Diploma/Degree

Job description

A renowned customer service firm in Kuala Lumpur is seeking a Customer Care Consultant to provide excellent support to customers. Responsibilities include handling inquiries, managing accounts, and resolving complaints efficiently. Candidates should have strong communication skills and be able to thrive in a fast-paced environment. This role offers competitive salary and benefits, with opportunities for career growth. Join us to make a difference in customer satisfaction.