Customer Care Officer- Telesales TV Net

Singtel; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company located in Malacca seeks a Customer Service representative. You will provide quality service via telephone and promote products through outbound calls. Ideal candidates are Diploma graduates in Business Administration with strong customer orientation and communication skills. Join a team-focused environment and drive improved service quality.

Qualifications

• At least Diploma Graduate in Business Administration course.
• Customer oriented with good interpersonal and communication skill.
• Proactive & have great sense of urgency.

Responsibilities

• Provide outbound call to promote and sell products/service.
• Channel unresolved issues/complaints to the appropriate level.
• Work with team members to achieve productivity.
• Identify areas for service improvement and make recommendations.

Skills

Customer oriented

Good interpersonal skills

Communication skills

Proactive

Computer literacy (MS Office)

Ability to identify customer needs

Great flexibility

Education

Diploma in Business Administration

Job description

Be a part of something BIG

Provide quality customer service to SingTel customers either by telephone or electronically.

Make an Impact by:

• Provide outbound call (with script given) to potential customers to promote and sell products/ service
• To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure
• Work closely with team members and leaders at all times to achieve quality results & productivity
• Proactively identify areas for service & procedural improvement and make recommendations to the team leader

Skills for Success:

• At least Diploma Graduate in Business Administration course
• Customer oriented with good interpersonal and communication skill.
• Proactive & have great sense of urgency
• Pomputer literacy (MS Office)
• Able to identify customers’ needs through conversation
• Great flexibility to undertake any other tasks assigned from time to time

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

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