Customer Care Officer (Retention)

Cartrack; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading smart mobility SaaS company in Kuala Lumpur seeks a Customer Care Officer to enhance customer satisfaction. Responsibilities include maintaining a positive attitude towards customers, training them on the platform's features, and resolving inquiries. Ideal candidates must hold a Diploma or Bachelor's degree, have experience in customer service, and possess excellent communication skills. Join a vibrant team and enjoy benefits such as unlimited medical outpatient coverage.

Benefits

Unlimited Medical Outpatient Benefit - Clinical

Qualifications

• Strong communication skills for customer interaction.
• Ability to resolve customer complaints effectively.
• Experience in a customer service role.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Train customers on maximizing the value from our platform.
• Respond promptly to customer inquiries through various channels.

Skills

Excellent communication and interpersonal skills

Tech-savvy and computer literate

Team player with high energy

Education

Diploma/Bachelor Degree in any field

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional services and or Cartrack software applications to clients.
• Compile daily efficiency and productivity reports.

Job Requirements

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Experience in customer service.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands‑on and a positive attitude.
• Team player with a high level of energy and able to work independently.

Employee Benefit

• Unlimited Medical Outpatient Benefit - Clinical