CUSTOMER CARE OFFICER at Jln. Klang Lama, KL or Bukit Rimau, Shah Alam

Bakateam Sdn. Bhd. (Perodua 3S); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Kuala Lumpur is seeking customer service representatives. Candidates should have a related qualification and experience in customer service is preferred. Responsibilities include handling inquiries, promoting products, and achieving service targets. The role offers a friendly working environment, opportunities for promotion, and an attractive remuneration package with benefits.

Benefits

Opportunities for promotion & career growth

Friendly working environment

Attractive remuneration package

Annual leave

Medical and hospitalisation leave

Training provided

Qualifications

• At least one year of working experience in customer service or related field.
• Entry level applicants are encouraged to apply.
• Computer literacy in MS Office is required.

Responsibilities

• Provide customer service to ensure satisfaction.
• Handle incoming calls and resolve enquiries.
• Promote products via social media.
• Achieve monthly service targets with team.

Skills

Customer service experience

Good interpersonal skills

MS Office proficiency

Quick learner

Good command of English

Education

SPM/Diploma/Degree in related discipline

Job description

Successful candidates will be working or located at Perodua 3S Bukit Rimau, Shah Alam (New Outlets) or Perodua 3S Jln. Klang Lama, KL.

Qualification: SPM/Diploma/Degree in a related discipline.

Requirements

• Preferred candidate with at least one year of working experience in customer service or related field.
• Entry level applicant are encouraged to apply.
• Good command of English is an advantage.
• Customer oriented with good interpersonal and communication skills.
• Ability to learn quickly and work in a fast-paced environment.
• Computer literacy in MS Office.
• Willing to work during weekends (Saturday & Sunday) and public holidays.

Responsibilities

• Good appearance and attractive character.
• Handle incoming calls from customers, providing customer service skills to ensure customer satisfaction.
• Follow up and resolve customers’ enquiries and issues.
• Retain customers by recommending products and services that best serve customers’ needs.
• Promote company products and services through social media (Instagram, FB, TikTok, etc.).
• Work closely with team members and leaders to achieve monthly intake service target and team Key Performance Indicators (KPI).
• Attend to customer enquiries and requests.

Benefits

• Opportunities for promotion & career growth
• Good and friendly working environment
• Attractive remuneration package and monthly incentive
• Annual leave
• Medical and hospitalisation leave
• EPF / SOCSO / PCB
• Training provided