Customer Care Officer

Cartrack; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading smart mobility SaaS company in Kuala Lumpur is seeking a Customer Care representative. The role includes maintaining a positive customer attitude, training clients on the software platform, and ensuring customer satisfaction. Candidates should hold a diploma or bachelor's degree, have experience in customer service, and be proficient in English. Employee benefits include medical coverage, performance bonuses, and paid leave.

Benefits

Unlimited Medical Outpatient Benefit

Insurances Coverage

15 days Annual Leave

Flexible Benefit

Yearly Performance Bonus

Qualifications

• Requires diploma or bachelor's degree with outstanding performance or equivalent experience.
• Experience in customer service is a must.
• Proficiency in English is required.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Train customers on the SaaS platform for maximum value.
• Respond promptly to customer inquiries.

Skills

Customer service experience

Proficient in English

Excellent communication skills

Tech-savvy

Team player

Education

Diploma/Bachelor Degree

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Customer Care to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional services and or Cartrack software applications to clients.
• Compile daily efficiency and productivity reports.

Job Requirements

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Experience in customer service.
• Proficient in English.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.

Employee Benefit

• Unlimited Medical Outpatient Benefit - Clinical
• Insurances Coverage
• Start with 15 days AL
• Flexible Benefit
• Performance Bonus (Yearly)