Customer care Executive Trainer Kollam

2coms; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A training organization is seeking a Trainer for Customer Care Executives in Kuala Lumpur, Malaysia. The ideal candidate will be responsible for developing candidates in relevant subjects, maintaining attendance, and conducting training sessions. Required qualifications include a diploma or graduation with at least 2-3 years of experience as a trainer. Strong interpersonal and presentation skills are essential. Interested candidates should submit resumes to the provided email address.

Qualifications

• Minimum 2-3 years experience as a CCE/CRM/ITES Trainer.

Responsibilities

• Manage overall development of candidates on the subject.
• Record daily class attendance and monitor progress.
• Conduct both theoretical and practical training sessions.
• Submit reports timely to center head and HO.
• Ensure effective communication with center manager.
• Deliver training effectively in both formats.
• Achieve 100% class attendance.
• Improve passing percentages.
• Participate actively in placements.
• Guide mobilizers in candidate selection.

Skills

Good Interpersonal Skills

Excellent communication and presentation skills

Knowledge of training methodologies

Leadership skills

People management skills

Knowledge of learning principles

Education

Any Diploma / Graduate

Job description

Trainer - CCE (Customer care Executive)

Domain: Skill Development

Qualification & Experience: Any Diploma / Graduate with minimum 2‑3 years experience as a CCE/ CRM / ITES Trainer

Responsibilities

• Take care of End to end development of candidate over the subject
• Keep record of daily class attendance & monitor class progress
• Conduct theory & practice sessions along with field visits
• Submit all reports timely to center head and HO
• Communicate timely with center manager and HO
• Effective delivery of training both theoretical and practical
• Ensuring the 100% attendance of the batch
• Ensuring the optimum number of passing percentage
• Taking effective participation in placement
• Guide mobilizers for the right candidate

Requirements

• Good Interpersonal Skills, Excellent communication and presentation skills
• Knowledge and Ability to use different training methodologies aligned with audience profile
• Presentable, Motivator and good leadership skills
• Good people management and interpersonal skills
• Extensive knowledge of learning principles and modern training techniques
• An ability to manage the full training cycle

Interested candidates can share their resume on [e-mail] or contact at 8436843265